Summary
Overview
Work History
Education
Skills
Timeline
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Sandra StCyr-Hodgkins

Derry,NH

Summary

Proven track record in enhancing transportation efficiency and fostering strong client relationships at First Student. Expert in route planning and customer service, significantly improving operational performance. Skilled in team collaboration and conflict resolution, adept at driving positive outcomes and streamlining processes for optimal service delivery.

Sharp leadership with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

39
39
years of professional experience

Work History

Transportation Dispatcher

First Student
08.2021 - Current
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with bus drivers or bus stops and effectively resolve issues and complaints.
  • Coordinated emergency responses, providing swift solutions to potential transportation challenges.
  • Supported company growth initiatives by successfully completing training courses.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish covering daily requirements.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Implemented new software systems such as Edulog for improving overall routing productivity.
  • Monitored vehicle locations to coordinate routing and timely arrivals.
  • Worked on payroll as needed.

Transportation Coordinator

SAU 55
02.2001 - 06.2021
  • Oversee regular school bus company and special needs.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics for regular busing and special education busing.
  • Analyzed transportation data to identify improvement opportunities.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Prepared contracts with Business Manager to secure optimized rates.
  • Developed strong relationships with Superintendent and Business Manager fostering partnerships that led to improved service levels and reduced costs.
  • Coordinated trip schedules from 9 schools working closely with administrators and teachers and communicated needs to bus company.
  • Worked closely with school and SAU personnel, and bus companies to resolve problems.

School Bus Driver

First Student
07.1985 - 06.2021
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Continued to assist bus companies by driving when working at SAU 55

Education

High School Diploma -

Salem High School
Salem, NH
01.1977

Skills

  • Team Collaboration
  • Effective Time Management
  • Customer Relations
  • Diversity and inclusion techniques
  • Conflict resolution techniques
  • Employee Management
  • Public Relations Management
  • Route Planning
  • Record Keeping Abilities
  • Safety processes and procedures
  • Critical Decision-Making
  • Telephone Etiquette
  • Customer Service

Timeline

Transportation Dispatcher

First Student
08.2021 - Current

Transportation Coordinator

SAU 55
02.2001 - 06.2021

School Bus Driver

First Student
07.1985 - 06.2021

High School Diploma -

Salem High School

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Sandra StCyr-Hodgkins