Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Stebe

Fosston,MN

Summary

Driven by a strong work ethic and exceptional problem-solving abilities, I significantly enhanced patient satisfaction and operational efficiency at Essentia Health. Expert in scheduling software and customer relations, my proactive approach and teamwork skills led to streamlined processes and improved profitability, showcasing my commitment to results and excellence in patient care. Effective Scheduling Coordinator promoting more than 7 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

5
5
years of professional experience

Work History

Scheduling Coordinator

Essentia Health
03.2021 - Current
  • Utilized advanced software tools like Epic, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Chiropractic Receptionist

Bemidji Chiropractic
08.2019 - 02.2021
  • Developed strong relationships with patients through attentive listening and compassionate support during their visits.
  • Assisted in marketing efforts by preparing promotional materials and coordinating community outreach events targeting potential clients.
  • Maintained accurate records of patient visits and treatments, ensuring compliance with regulations.
  • Resolved customer concerns quickly by addressing issues directly or escalating them when necessary for swift resolution.
  • Consistently updated patient information in the database, maintaining accuracy and confidentiality of records.
  • Streamlined the appointment scheduling process for increased efficiency and reduced wait times.
  • Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
  • Organized patient files efficiently, enabling easy access for practitioners during appointments.
  • Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
  • Educated patients on available services, helping them make informed decisions about their healthcare needs.
  • Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.
  • Supported a safe workplace environment by following established protocols regarding cleanliness and sanitization.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Dental Assisting - Dental Assisting

Northwest Technical College
Bemidji, MN
08.2013

Skills

  • Problem-Solving
  • Strong Work Ethic
  • Data Entry
  • Customer relations understanding
  • Verbal and written communication
  • Time management skills
  • Teamwork and Collaboration
  • Attention to Detail
  • Scheduling proficiency
  • Scheduling
  • Skilled in [Software]
  • Telephone Etiquette
  • Customer service and support
  • Patient Scheduling

Timeline

Scheduling Coordinator

Essentia Health
03.2021 - Current

Chiropractic Receptionist

Bemidji Chiropractic
08.2019 - 02.2021

Dental Assisting - Dental Assisting

Northwest Technical College

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Sandra Stebe