Sandra Stokes

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified accuracy of customer account information and updated when necessary.
• Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
• Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
• Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
• Collaborate with other team members to provide a seamless and efficient customer service experience.
• Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.

.

• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Collected, arranged, and input information into database system.
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.
• Assisted various departments with change by communicating new improvement plans and expectations.
• Collaborated across departments to identify opportunities for process improvements and increased efficiency.
• Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.

• Acts as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions
• Assigns new claims to the appropriate claim handler
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into claims management system
• Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Engaged clients in person and over phone to answer questions and address complaints.
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.