Sandra Stone
Tampa,FL
Summary
Highly competent Restaurant Supervisor with relevant experience in managing day-to-day operations, overseeing staff training and scheduling, and ensuring customer satisfaction. Strengths include strong leadership abilities, adept problem-solving skills, and a commitment to maintaining high quality standards. Past roles have led to improved team efficiency, increased restaurant profitability, and enhanced customer service levels.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
The Current Hotel
Tampa, FL
03.2023 - Current
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
Stay Home Mom - Covid Closures
Home
Tampa, FL
03.2020 - 03.2023
- Covid related unemployment (2020)
- Stay at home mom to a new baby (2021-2022)
Restaurant Supervisor
Tampa Marriott Westshore
Tampa, FL
06.2019 - 03.2020
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
Server
Tampa Westshore Marriott
Tampa, FL
09.2007 - 06.2019
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Barista
Rickenbackers Macdill AFB
Tampa, FL
02.2016 - 05.2018
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Supported highest standards of conduct and service to support company reputation.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Education
Associate of Applied Business - Hotel And Restaurant Management
Berufschule Wolgast
Germany05-2004
Skills
- Food services management
- Service quality enhancements
- Conflict Resolution
- Server training and development
- Guest issue resolution
- Restaurant policies and procedures
- Team Management
Accomplishments
- Manager of Quarter 2 2023 at "The Current Hotel"
- several Employe of the Month awards throughout my 14 years with the Tampa Westshore Marriott
Certification
- TIPS Certified
- SafeServ Certified
Languages
English
Full Professional
German
Native/ Bilingual
Timeline
Restaurant Supervisor
The Current Hotel
03.2023 - Current
Stay Home Mom - Covid Closures
Home
03.2020 - 03.2023
Restaurant Supervisor
Tampa Marriott Westshore
06.2019 - 03.2020
Barista
Rickenbackers Macdill AFB
02.2016 - 05.2018
Server
Tampa Westshore Marriott
09.2007 - 06.2019
Associate of Applied Business - Hotel And Restaurant Management
Berufschule Wolgast
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