Sandra Sulik
Okahumpka
Summary
Detail-oriented Client Associate delivering high-quality service while ensuring confidentiality. Expertise in coordinating client requests and onboarding, improving customer experience and operational efficiency. Strong background in client relationship management and problem-solving, enhancing client satisfaction and loyalty.
Overview
39
39
years of professional experience
3
3
Certifications
Work History
Registered Client Service Associate
Morgan Stanley
The Villages
06.2025 - Current
- Coordinated account openings and maintained accurate client records for compliance.
- Cultivated strong client relationships, understanding financial needs to provide tailored solutions.
- Communicated effectively with customers to provide information and resolve issues.
- Processed deposits and withdrawals according to established procedures.
- Adhered to applicable FINRA rules and regulations while performing job duties.
- Supported clients by handling service requests, answering questions, and acting as consistent resource.
- Ensured prompt responses to client issues, delivering high-quality service and support.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Collaborated with operational teams to resolve service issues, enhancing overall client satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated client profiles with current contact information and investment objectives.
- Answered incoming calls from clients regarding their investments and portfolios.
- Prepared documents for new account openings and account transfers.
Registered Senior Client Associate
Merrill Lynch
Pittsford
05.1987 - 06.2025
- Resolved client inquiries to enhance overall customer satisfaction.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Coordinated with departments to expedite processing of client requests.
- Provided exceptional customer service to clients and maintained positive relationships with them.
- Provided support during account openings and transfers between custodians or brokerage firms.
- Assisted in the onboarding process by gathering required documents from new clients.
- Responded promptly to inquiries from both existing and potential customers via phone or email.
- Cultivated relationships with clients to foster loyalty and drive business growth.
- Coordinated communication between clients and financial advisors for seamless service delivery.
- Developed and maintained strong relationships with clients to enhance satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies and procedures.
Education
Bachelor of Science - Business Management
Clarion University of Pennsylvania
Clarion, PA05-1987
Skills
- Client relationship management
- Customer relationship management
- Account management
- Account servicing
- Customer engagement
- Customer support
- Service request handling
- Sales support experience
- Technical support
- Compliance adherence
- Compliance monitoring
- Regulatory compliance awareness
- Data analysis
- Problem solving
- Attention to detail
- Time management
- Professionalism and discretion
- Empathy and patience
- Strong interpersonal skills
- Documentation preparation
- Telephone etiquette
- Product knowledge
- Client relations
Certification
Series 7
Timeline
Registered Client Service Associate
Morgan Stanley
06.2025 - Current
Registered Senior Client Associate
Merrill Lynch
05.1987 - 06.2025
Bachelor of Science - Business Management
Clarion University of Pennsylvania