Sandra Sumandal
Oakland, 94610,CA
Summary
Hardworking and passionate Team Leader proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, maintaining relationships and to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Lead
Block by Block
04.2019 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised a team of 12+ Ambassadors engaged in community hospitality and outreach development.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Service Cashier
Dabba
09.2016 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Assistant Manager
Market Hall
06.2012 - 06.2016
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Customer Service Specialist
Whole Food Market
09.2007 - 08.2012
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Richmond High School
Richmond, CA1990
Skills
- Quality control
- Order Fulfillment
- Providing Customer Support
- Self Starter
- Documenting Behaviors
- Incident Reporting
- Hospitality and Accommodation
- Communicating with Clients
- Issue and Complaint Resolution
Certification
- Attendance
- Willing and available
- Above and Beyond service
- Job well done
- Report writing
Timeline
Team Lead
Block by Block
04.2019 - 06.2023
Customer Service Cashier
Dabba
09.2016 - 03.2019
Assistant Manager
Market Hall
06.2012 - 06.2016
Customer Service Specialist
Whole Food Market
09.2007 - 08.2012
High School Diploma -
Richmond High School
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