SANDRA S WILLIAMS

Administrative and Operations Manager

Sweep It Clean, Inc.

06.1998 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reported issues to higher management with great detail.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Interacted well with customers to build connections and nurture relationships.
Managed and motivated employees to be productive and engaged in work.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews..