Efficient Office Assistant/Secretary with over 20 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Answered telephones, directed calls, and took messages.
Welcomed patients and visitors to office.
Organized files, faxed reports and scanned documents to improve organizational workflow.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Patient and insurance data entry.
Managing day to day patient cash, checks, credit card payments and applying payments to accounts.
Oversee insurance payments and distribute funds to appropriate patient accounts.
Balancing funds daily from insurance and patient payment.
Recording and submitting collections and balances.
Follow-up insurance claims and finding solutions with resubmitting claims.
Organize and schedule appointments and testing procedures with instructions and patient guidance.