Sandra Tasic
Richmond,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
2800 Lake Shore Condominium Association
10.2019 - 08.2022
- Trained new hire aligned with office and Board of Directors policies.
- First line of communication with condominium owners/residents, vendors, etc. for busy office servicing over 650 units, working directly to assist and resolve their needs.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Executed record filing system to improve document organization and management.
- Assisted management with running reports and client communication including written correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and providing stellar customer service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Scheduled office meetings and client appointments for staff.
- Logged and kept record of monthly HOA assessment payments and followed up with outstanding units.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Planned and executed resident events, staying within budget and creating fun, inclusive activities.
- Collaborated with team on weekly newsletter including brainstorming ideas, writing articles and editing.
Assistant Property Manager
RSR Management, Inc.
09.2016 - 10.2019
- Managed rent income and sensitive paperwork including mortgage and bank statements, insurance forms, invoices and rental documents.
- Collaborated with Property Manager to brainstorm best practices and improve workflow, owner and resident satisfaction.
- Reconciled bank statements/invoices/escrow for more than 15 properties ensuring accuracy and timeliness to send owner reports.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Revamped advertising plan and implemented social media to market available units.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
- Managed AP and AR to ensure all property invoices were handled and reconciled.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal program to maintain high occupancy rates and conducted market surveys to increase rent potential.
- Conducted year end audit and executed reports and sent/communicated with owners.
Leasing Consultant
Mallard Lake Apartments
08.2013 - 08.2015
- Greeted clients, showed apartments, and prepared leases.
- Followed fair housing regulations to best assist new prospective tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Incorporated social media to market available units and reduce vacancies.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings and utilized data to recommend lease increase to maximize profits.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Trained 2 employees, keeping training in alignment with office procedures.
Elementary School Teacher
Chicago Public Schools CPS
09.2007 - 08.2013
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs for 25+ students.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Education
Master of Arts - Instructional Leadership
University of Illinois At Chicago
Chicago, ILBachelor of Arts - Education
Northeastern Illinois University
Chicago, ILSkills
- Effective Conflict Resolution
- Stellar time management
- Proficient in Microsoft Suite, Real Page, Appfolio, CINC
- Policy and Procedure Enforcement
- Accounting Operations
- Social Media Engagement and Digital Marketing
- Customer Relations
- Teamwork and Collaboration
Languages
Serbian, Bosnian, Croatian
Native or Bilingual
Timeline
Administrative Assistant
2800 Lake Shore Condominium Association
10.2019 - 08.2022
Assistant Property Manager
RSR Management, Inc.
09.2016 - 10.2019
Leasing Consultant
Mallard Lake Apartments
08.2013 - 08.2015
Elementary School Teacher
Chicago Public Schools CPS
09.2007 - 08.2013
Master of Arts - Instructional Leadership
University of Illinois At Chicago
Bachelor of Arts - Education
Northeastern Illinois University
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