Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Sandra Tenorio

HOUSTON,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Wingstop
Houston, TX
10.2021 - 02.2024
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Greeted customers, assessed their needs and provided appropriate services.
  • Resolved customer complaints quickly and efficiently.
  • Maintained accurate records of customer interactions, transactions and inquiries.

Assistant Manager

Wingstop
Houston, TX
08.2018 - 02.2021
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Shift Leader

7spice
Houston, TX
03.2017 - 08.2018
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Resolved customer complaints promptly and professionally.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Monitored employee performance and provided feedback for improvement.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Education

Taylor High School
Houston, TX
01-2011

Skills

  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Strategic Planning
  • Workforce Management
  • Staff Development
  • Expense Tracking
  • Operations Management
  • Performance Management

Languages

Spanish
Native/ Bilingual

Certification

  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Professional Customer Service Skills (PCSS).
  • ServSafe Manager Certification.
  • Food Safety Manager Certification.
  • Leadership and Management Certificates.
  • First Aid/CPR Certification.

Affiliations

  • In my free time, I enjoy engaging in creative and continuous learning activities. My hobbies include painting and embroidery, which allow me to explore my creativity and attention to detail. Additionally, I am passionate about taking classes to acquire new skills and knowledge in various fields, including beauty techniques such as eyelash application. These activities not only enrich my personal life but also enhance my precision, patience, and self-learning abilities, which I consider valuable assets in my professional development.

References

References available upon request.

Timeline

Manager

Wingstop
10.2021 - 02.2024

Assistant Manager

Wingstop
08.2018 - 02.2021

Shift Leader

7spice
03.2017 - 08.2018

Taylor High School

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Sandra Tenorio