Sandra Teran
Maricopa,AZ
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.
Overview
20
20
years of professional experience
Work History
Revenue Protection Specialist
Salt River Project
Tempe, AZ
06.2024 - Current
- Responsible for investigating and mitigating unauthorized use of electricity.
- Review reports associated with monitoring and detecting possible power diversion.
- Complete backbilling charges and any documentation that is relayed to the customer associated with a verified theft of power.
- Communicate and assist the customer with any information needed to address theft at a location and resolve charges associated with theft.
- Publish bills associated with any theft or switched meter accounts.
- Monitor emails/phones calls from external and internal customer associated with anonymous tips that may be power theft.
Special Contract Billing Specialist
Salt River Project
Tempe, AZ
11.2016 - Current
- Validating and Billing of all IDR accounts
- Managing billing application codes
- Substation E65 monthly billing
- Use of Phoenix,Spatia, MV90 programs
- Excel Word and Outlook programs
- Streetlight and Traffic Signal billing
Standard Billing Representative
Salt River Project
Tempe, AZ
11.2011 - 11.2016
- Complete understanding of all billing rates
- Bill validation and calculations of all rates
- Billing research
- Taking phone calls regarding customer billing questions.
Customer Service Representative
Salt River Project
Tempe, AZ
03.2006 - 11.2011
- Understanding all SRP residential rates and programs
- Handling heavy call volumes
- Taking customer calls regarding payments, billing adjustment, and disputes.
Customer Service Representative
Electrical District No 3
Maricopa, AZ
07.2005 - 03.2006
- General Customer service questions regarding residential programs and rates.
- Heavy call volume
- Handling or customer calls regarding payments, billing disputes and also billing adjustments.
Education
Associate of Arts - General Studies
Central Arizona College
Coolidge, AZ05-2000
Bachelor of Science - Urban Planning
Arizona State University
TempeSkills
- Payment posting
- Research and due diligence
- Customer Engagement
- Billing dispute resolution
- Customer Service
- Quality Control
- 10-Key Data Entry
Languages
Spanish
Native/ Bilingual
Timeline
Revenue Protection Specialist
Salt River Project
06.2024 - Current
Special Contract Billing Specialist
Salt River Project
11.2016 - Current
Standard Billing Representative
Salt River Project
11.2011 - 11.2016
Customer Service Representative
Salt River Project
03.2006 - 11.2011
Customer Service Representative
Electrical District No 3
07.2005 - 03.2006
Associate of Arts - General Studies
Central Arizona College
Bachelor of Science - Urban Planning
Arizona State University
Similar Profiles
Angelo MendozaAngelo Mendoza
Meter Technician at Salt River ProjectMeter Technician at Salt River Project
Joshua SumodiJoshua Sumodi
IT Help Desk Agent at Salt River ProjectIT Help Desk Agent at Salt River Project
Sarah SmoutSarah Smout
College Intern at Salt River ProjectCollege Intern at Salt River Project
Elijah MuhammadElijah Muhammad
Lead Customer Service Representative at Salt River Project (SRP)Lead Customer Service Representative at Salt River Project (SRP)
Bridgett HendersonBridgett Henderson
Patient Care Coordinator Sr at Optum, UnitedHealth GroupPatient Care Coordinator Sr at Optum, UnitedHealth Group