Sandra Thompson

• Provided excellent customer service while on the selling floor, fitting room and front end
• Familiarity with vendors trends in clothing per product line per season
• Adept at marketing new clothing brands and negotiating with customers
• Demonstrated ability to increase sales over 250%-400% with exceeding monthly CSIP, goal monthly quarterly and annually
• Responsible for tracking sales and customer retention and new business development
• I continuously exceed hourly sales and monthly CSIP goals
• Assisted in merchandising vendor pads and outline by Von Maur, floor display specification
• Responsible for one-on-one interaction and communicating with customers on phone and/or e-commerce in person to determine and meet their merchandise requirements
• Responsible for responding to customer queries and updating latest information regarding their purchase and always buying trends through retaining client book
• Responsible for responding to customer queries and updating customer on new promotions monthly and quarterly
• Responsible for providing product knowledge of the seasonal trend
• Fabrics and design to Von Maur customers.
• Educated customers on product features and technical details to highlight benefits.
• Stayed up to date on company products and services to support sales objectives.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Negotiated prices and set up contracts to finalize sales agreements.
• Write, completed and filed documentation to finalize sales.

• Prospect potential clients, presenting advertising opportunities
• This activity was performed by cold calling and face to face presentations and meetings
• Consulted with potential clients on the benefits of investing in advertising opportunities to execute their marketing efforts in the marketplace
• Coordinated design with internal creative staff for existing and potential clients to arrange the placement and design of advertisements on static and/or digital billboards, Managed customers expectation of marketing campaign they have agreed on and ensure an ongoing relationship
• Presented pricing costs to potential clients and negotiated a competitive rate when necessary
• Work with production teams to ensure that agreed advertisements are carried in the right place and at the right time
• Maintain sales activity daily record daily sales activity in APX CRM for weekly and monthly reporting
• Attend industry events, exhibitions, and conferences, meeting potential and existing clients
• Work to maximize sales opportunities to meet and exceed projective revenue quota

• Generate new business revenue by developing new accounts and revenue for new and potential customers in the Atlanta market and/or surrounding areas
• Responsible for branding, prospecting, and closing sales to new customers to achieve company's overall sales goals for new business development
• Utilizing a consultative selling approach in the sale of Waste Management and waste disposal of construction and debris to
• Industrial, Commercial and Residential end user in the Atlanta marketplace
• Develops and implements selling strategies that ensure revenue growth at target or greater profitability levels by selling to
• General Contracts, Construction, Demolition, Roofers, Excavators Superintendents, Estimators
• Responsible for managing existing business relationships to achieve great customer service and retention and reduce high volume of customer churn
• Application use for daily bidding process, The Blue Book, Bid Scope, LDI, Plan Hub Dodge Report
• Responsible for branding social media and promotion for Vine Disposal, LLC
• Developing detailed proposals encompass multiple services offered by Vine Disposal, LLC
• Researching aspects of the waste and environmental services business by attending conferences, seminars as a means of networking and staying current with industry-and market-related information
• Work with city council to sustained government contracts and building permits for city municipalities
• Able to identify pertinent Local, County, State, and/or Federal government regulations
• Manage prospects by developing sound marketing plans and maintaining key information in the company's database.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Established new customer accounts using negotiation and sales closing abilities.
• Maintained open and ongoing communication with clients to meet needs and expectations.

• Maintained monthly revenue quota of $5.5 million annually
• Implemented new Digital online program for the aftermarket vertical which generated an ($1 million)
• Increase in annual revenue
• Digital Campaign that increases overall revenue over $500,000 incremental revenue
• Digital Media / Lead Generation / Search Engine Optimization (SEO)/Search Engine Marketing (SEM)
• Mobile Marketing, Email Marketing
• Exceed first year revenue by over 150% YTD.
• Directed and coordinated products, services and sales activities.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Coached, developed and motivated team to achieve revenue goals.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Resolved customer complaints regarding sales and service.

• Responsible for management of media buying and operation
• Managed sensitive negotiations
• Involved in policy- making decisions
• Responsible for developing, executing, and managing media plans best suited for client's objectives and requirements
• Overseer of management for media planning, including budget, costs, resource allocation and strategic leadership
• Lead overall management of one large and/or multiple clients, setting strategic direction and driving long-term business
• Held accountability for budgets and planning
• Supervised, trained, coach, account manager, and media assistant.
• Delivered exceptional account service to strengthen customer loyalty.
• Negotiated details of contracts and payments and prepared sales contracts and order forms.
• Addressed customer questions and concerns regarding products, prices and availability.
• Formulated trusted relationships with key accounts.
• Answered customers' questions about product prices, availability, uses and credit terms.

• Accelerated Training for Broker License
• Build and maintain client base, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
• Contact clients periodically to determine changes in their financial portfolio
• Counsel clients in the gathering information such as bank account records, income tax returns, life and disability insurance records, pension plan information, and wills
• Trained extensively on the stock exchange market guidelines and procedures to plan and monitor customer portfolio of products.
• Consulted with clients to assess and meet short- and long-term financial goal.
• Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
• Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
• Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.

• SMB's B2B Generated annual revenue over $5.7 million
• Increased revenues over 27% through prospecting and aggressive follow-through, generating over one million in sales and exceeded annual quota for seven consecutive years
• Digital Media / Lead Generation / Search Engine Optimization (SEO)/Search Engine Marketing (SEM) Mobile Marketing, Email
• Marketing
• Maintained existing customers and acquires new customers by meeting or exceeding goals for territory
• Revenue, growth objectives, account retention and customer service functions via telephone and periodic sales calls and presentations
• Initiative included in the sales cycle from branding, prospecting, proposals writing, new and renewal contract agreement, excellent customer relations to reduce churn and sustain customer retention.

• Consulted clients on an exclusive line of designer sportswear with over a million dollars' budget
• Worked with retail buyers to purchase exclusive merchandise for the individual purchase for elected boutique
• Recorded and processed mail orders and merchandise returned for exchange
• Selected and purchased merchandise for department store customers, according to mail or telephone requests
• Pacesetter Award for Designer Sportswear Sales of the Year 1997 & 1998
• Promotion & Marketing Manager/Managed Newspaper in Education (NIE)
• Listened to customer needs to identify and recommend best products and services.
• Completed pickup and shopping orders for customers within local area.
• Satisfied customers with quick, accurate service under tight deadlines.
• Secured and stored items until customer pickup.

• Collaborated closely with, Publisher to execute all promotional activity for the newspaper
• Conferred with department heads and staffers to promote events and functions for the newspaper
• Coordinated sponsorship and community outreached programs
• Coordinated and implemented the Newspaper in Education program to Middle and High School educators on the Islands of
• Guam, Saipan, Rota, and Titian
• Performed classroom and teacher evaluations and completed observation reports.
• Conducted workshops and seminars for educators using USA/Today class line teaching materials and manuals
• Managed a team of Communication Specialists, Graphic Artists, and Social Media Consultants
• Interviewed and hired candidates
• Experience in project management for large web initiatives such as Live Chat
• Gave onsite corporate tours for large potential customers
• Member of advisory board for company ad agency of record
• Communicated major publications as seen in Pacific Daily news and USA Today
• Generated revenue through local sponsors: McDonald, Duty Free Shopper, Sterling Retail Store and local banking institutions
• Digital and Social Media
• Search Engine Marketing (SEM)
• Search Engine Optimization (SEO)
• Social Media Pinterest, Facebook, Twitter, LinkedIn, Merchant Circle
• Mobile & Email Marketing.
• Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance teaching skills.
• Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
• Collaborated with supervisors to examine effectiveness of program and instruction.
• Recommended evidence-based instructional programs to utilize with students.
• Identified professional development needs by creating and presenting teacher surveys.
• Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.

Analytical, Critical Thinker, Analytical Person, Negotiator, Closer, Superior Presentation, Persuasive Communication, Expert in assessing the needs and preferences of customers, and assessing outcomes of the sale, Excellent Time Management, Creative Thinker, Efficiency, Good Judgment, Logical Thinking, Open Minded, Solution Oriented, Solving Complex Problems and or/Concerns.