Hi, I’m
Sandra Thompson
Germantown,MD
Overview
19
years of professional experience
Work History
RemaxMontgomery Village, MD
Realtor
04.2005 - Current
Job overview
- Oversee renters and buyers in selling of properties; hosts open houses and other promotional events
- Assists selling clients with pricing based on current market values.
Environmental Alternatives IncClarksburg, MD
Customer Service/Call Center
05.2018 - 11.2022
Job overview
- Scheduled appointments via both phone and email communication
- Input data into the company's systems and databases
- Managed a high volume of over one hundred inbound telephone calls daily, ensuring accurate order entry
- Demonstrated adaptability in prioritizing tasks to excel in a fast-paced and demanding work environment
- Exhibited strong multitasking and problem-solving skills while working independently with limited supervision
- Initiated contact with customers as needed to address inquiries or provide additional support.
Data Watch SystemsBethesda, MD
Call Center Operator
10.2017 - 05.2018
Job overview
- Worked in a high-volume in and outbound call center environment
- Offered essential assistance for alarm monitoring and access control calls received within the Central Monitoring Station (CMS)
- Performed data entry tasks accurately and efficiently
- Completed other assigned duties as required by the organization.
AstrazencaGaithersburg, MD
Patient Intake Specialist
08.2017 - 10.2017
Job overview
- Managed incoming calls from customers and initiated outgoing calls to patients and healthcare partners
- Maintained detailed call documentation in the designated tracking system and followed established guidelines and procedures for call handling and escalation
- Conducted thorough insurance research on behalf of patients to assess eligibility for prescribed therapies
- Demonstrated proficiency in understanding the marketplace and various insurance options to provide informed guidance to patients when applicable.
Metropolitan Regional Information SystemsRockville, MD
Call Center Representative
06.2015 - 02.2017
Job overview
- Assisted new customers in joining MRIS and helped returning customers reinstate their accounts
- Responded to customer inquiries regarding billing accounts by providing accurate and relevant information
- Guided customers through the payment process using the MRIS Connect billing system
- Maintained comprehensive and current call notes for all customer interactions
- Instructed customers on the proper utilization of equipment and software related to the MRIS system.
Education
Ashford University
BA from Healthcare and Wellness
2019
University Overview
Montgomery College
Paralegal Certificate
2004
University Overview
Maryland Realtor license
2004
University Overview
Timeline
Customer Service/Call Center
Environmental Alternatives Inc
05.2018 - 11.2022
Call Center Operator
Data Watch Systems
10.2017 - 05.2018
Patient Intake Specialist
Astrazenca
08.2017 - 10.2017
Call Center Representative
Metropolitan Regional Information Systems
06.2015 - 02.2017
Realtor
Remax
04.2005 - Current
Ashford University
BA from Healthcare and Wellness
Montgomery College
Paralegal Certificate
Maryland Realtor license
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