Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Tijerina Sanchez

Mission,TX

Summary

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Detail-oriented Tax Preparer with over 25 years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Home Health Care Provider

Ace Home Healthcare
04.2016 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Over 10 years of experience
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Administered medication as directed by physician.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Transported clients for medical and personal outings.
  • Scheduled and coordinated medical appointments.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Monitored changes in clients' conditions to report concerns to supervisor
  • Provided direct personal care and administrative services to clients
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations

Senior Tax Specialist

H&R Block
12.2014 - 02.2022
  • Taught junior staff how to prepare statements, resolve discrepancies and maximize efficiency.
  • Responded promptly to official tax notices requiring clarifications and additional submissions.
  • Helped organization maintain full compliance with local, state and federal tax requirements with diligent application of best practices.
  • Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.
  • Prepared accurate quarterly and yearly tax filings for business clients
  • Classified assets correctly to properly account for depreciation on routine filings.
  • Reviewed financial reports to correctly ascertain taxation and statement requirements.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Oversaw team of 10 tax preparers handling over 100 submissions per year

Income Tax Preparer Manager

All Tax Express
01.1998 - 04.2013
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Analyzed financial records to verify accuracy of tax returns.
  • Utilized tax software to prepare returns and meet deadlines.
  • Calculated estimated tax payments for clients.
  • Responded to inquiries from IRS and other tax authorities.

Customer Service Manager

Walmart
02.2007 - 11.2009
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Evaluated employee job performance and motivated staff t improve productivity

Swing Manager

McDonalds
12.1993 - 02.1995
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Integrated service and team management strategies to boost business profits.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set schedules for staff by planning and designating shifts and hours.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

High School Diploma -

Mission High School
Mission, TX
05.1988

Some College (No Degree) - General Office Clerk: Office

South Texas Vocational Technical Institute - McAllen
Mcallen, TX

GED -

Adult Learning School
McAllen
05.1988

Skills

  • Client Invoicing
  • Balance Sheets
  • Income Statements
  • Tax Issue Research
  • Tax audit procedures
  • Tax reporting
  • Tax return preparation
  • Local, state and federal tax returns
  • Financial statements expertise
  • Payroll familiarity
  • IRS correspondence

Certification

  • IRS Certifications, H&R Block
  • H&R Block Certifications
  • Training - H&R Block

Timeline

Home Health Care Provider

Ace Home Healthcare
04.2016 - Current

Senior Tax Specialist

H&R Block
12.2014 - 02.2022

Customer Service Manager

Walmart
02.2007 - 11.2009

Income Tax Preparer Manager

All Tax Express
01.1998 - 04.2013

Swing Manager

McDonalds
12.1993 - 02.1995

High School Diploma -

Mission High School

Some College (No Degree) - General Office Clerk: Office

South Texas Vocational Technical Institute - McAllen

GED -

Adult Learning School

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Sandra Tijerina Sanchez