Sandra Tinoco

• Respond to taxpayer correspondence and other inquires

regarding a variety of tax returns, related schedules and

other documentation.

• Interpret and apply basic tax laws and regulations and

basic collection techniques and enforce actions, in order

to advise, inform, assess and collect taxes.

• Research and analyze all available information applicable to specific and well-defined collections issues and take corrective actions needed to close accounts and explain the actions taken.
• Contact taxpayers and sometimes theirs representatives

in response to IRS, provide explanations to specific

inquiries initiated by individuals generated by notices or

internally assignments.

• Advise taxpayers of the enforcement actions that may

be taken if they fail to meet commitments to file and pay

tax liabilities and encourage voluntary compliance tax

laws.

• Preparing Installment Agreement such payroll deduction.

• Receiving, extracting, sorting, batching and routing mail and doing programs such ITIN, TAC within the submission process.

• Performed to ISRP Processing for the current tax season and past according to the IRM (domestics and international).
• Manage in a correct way to SCRIPS (OE and DV)
• Receiving, extracting, sorting, and routing mail within the submission process.
• Document Preparation manual tasks to prepare the physical documents for them to be sent through a scanner.

• Receive the products and send them to the package department.
• Inventory Control and Quality using scanners to read bar codes on products.
• Average Hours Per Week: 48
• Supervisor: Israel Villalon -877-669-5274
• Villisras@amazon.com

• Taking phone calls from customers, checking emails, directing customer inquiries to the appropriate department, process paperwork and schedule appointments, and taking payments from policyholders, preparing quotes.
• Average Hours Per Week: 40
• Supervisor: Milagros Serrano 903-280-6990