Sandra Tobar
Cicero,NY
Summary
Bilingual leader, experienced property management professional with extensive financial and operations management skills. Offering superb managerial skills with broad based experience and hands on skills in research, analysis and outstanding customer service. Managing multiple tasks and meeting project deadlines. Fluent in Spanish and English.
Overview
22
22
years of professional experience
Work History
Financial/Account Ops Specialist I
National Government Services
01.2014 - Current
- Index/Process Immediate Recoupments in a timely and accurate manner
- Validate and enter information into HIGLAS
- Handle Tax levy, Garnishments, back up withholding and CMP's (TPP Notification) for providers when I receive notification from NGS's legal department
- Maintained internal controls and tracking reports for reconciliations and analysis.
- Revoked providers perform collection activities for all Non-MSP provider overpayments. When a provider has been terminated/revoked or withdrawn from the Medicare program, telephone contact must be made within 10 days of the contractor's notification of termination/revocation/withdrawal.
- Cash Receipts enter daily deposits into HIGLAS using the Bot (UiPath) or manually that are available in ICM the following day. Balance on a daily balance to ensure no variances
- Monitors and updates controls to ensure compliance.
- Monitor all JKA JKB and J6A ORU Standard Operating Procedure (SOPs) make sure they are updated yearly.
- Conducts independent analysis for the purpose of resolving complex and varied work process issues.
- Credit Balance ensure that providers submit properly completed reports on time, claims adjustments are properly made, payments are suspended for non-compliance, and demand letters are used for delinquent reports.
- Voluntaries and Appeals Indexing
- RAC Receiving the RAC claims Accessing and Saving the CA View Report Cancellation of an Adjustment by the RAC Submit Daily/Weekly/Monthly Reports
- Extended Repayment Schedule (ERS) Receive request to initiate repayment schedule, review the request, review the financial documentation balance sheet, profit loss, project cash flow and percentage of occupancy, set-up loans, monitor the loans, ERS report for CMS- upon request.
Securities Settlement Processor
BNY Mellon
01.2013 - 01.2014
- Process settlement trades in a timely and accurate manner
- Responsible for communicating with external brokers and other banks.
- Resolve discrepancies between depository and fund company and internal trade information
- Ensure the efficient handling of securities and account transactions within tight deadlines and correctly reflecting transaction activity on the custody management system.
- Work as a team to ensure that that all trades are processed correctly
Administrative Assistant/ Senior Location Service Specialist
AXA Equitable (Kelly Services)
01.2011 - 01.2012
- Research beneficiaries or the next of kin of unclaimed insurance policies
- Handle all of the Spanish speaking cases
- Contact families of insured's that have deceased
- Set-up cases for location servicers
- Maintain all work of servicers on a excel spread sheet
Property Manager
Ridgewood Apartments
01.2006 - 01.2011
- Responsible for the day to day operations of a 75 unit apartment complex.
- Responsible for showing available units within complex
- Responsible for validation of all input including leases, prospective residents, traffic, applications to verify employment and income, move-outs, deposits and closing reports.
- Responsible for collecting, posting, depositing all rental payments.
- Prepared necessary paperwork to process evictions of delinquent accounts.
Property Manager
Kingswood Garden Apartments
01.2006 - 01.2011
- Responsible for the day to day operations of a 48 unit apartment complex.
- Responsible for scheduling and showing available units.
- Responsible for leasing apartments and verifying employment and income.
- Responsible for maintenance staff and contractors
- Responsible for rent roll, delinquent accounts, evictions and all rental payments
Customer Care Representative
Hudson Health Plan
01.2004 - 01.2005
- Responsible for answering phone calls in a timely manner, maintaining telephone contact log and responding to member inquiries and requests
- Resolve member problems; refer clinical, marketing, financial and administrative issues to the appropriate persons.
- Verify member enrollment status requests from pharmacies, hospital, and other health care providers.
Education
Associates Degree - Healthcare Business Management
Southern New Hampshire University
Medical Administrative Assistant degree -
Bryant and Stratton College
Liverpool, NYSkills
- Customer service
- Prospective relations
- Resident relations
- Problem solving
- Coaching
- Training
- Communication
- Project planning
- Coordination
- Leadership
- Finance management
- Cost control
- MS Office
- Excel
- QuickBooks
- Lotus Notes
- AWD
- MONY Mainframe
- Rent-Roll
- OWL
- HIGLAS
- MCS
- FISS
- Case360
- ICM
- UiPath
- AVAYA one-X agent
Selected Career Accomplishments
- Recognized for consistently maintaining a 98% occupancy rate
- Established good working relationships with customers/clients
- Recognized by the health department and customers for providing excellent customer service
- Achieved 99% customer satisfaction in a high-pressure environment
- Consistently resolved customer complaints by listening to the customer and using my years of expertise in customer service to provide world class customer service.
Administrative Systems
- AWD
- MONY Mainframe
- Rent-Roll
- OWL
- HIGLAS
- MCS
- FISS
- Case360
- ICM
- UiPath (BOT)
- AVAYA one-X agent
Languages
Spanish
Native or Bilingual
Timeline
Financial/Account Ops Specialist I
National Government Services
01.2014 - Current
Securities Settlement Processor
BNY Mellon
01.2013 - 01.2014
Administrative Assistant/ Senior Location Service Specialist
AXA Equitable (Kelly Services)
01.2011 - 01.2012
Property Manager
Ridgewood Apartments
01.2006 - 01.2011
Property Manager
Kingswood Garden Apartments
01.2006 - 01.2011
Customer Care Representative
Hudson Health Plan
01.2004 - 01.2005
Associates Degree - Healthcare Business Management
Southern New Hampshire University
Medical Administrative Assistant degree -
Bryant and Stratton College
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