SANDRA TORRES
Philadelphia,PA
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support and physician. Responsible, punctual and productive professional when working with little to no supervision, motivated team player.
Overview
27
27
years of professional experience
Work History
Emergency Medicine Practice Coordinator
St. Christopher's Hospital For Children, Erie Avenue
12.2019 - Current
- Assist Section Chief, Practice Administrator and Director of section.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied patient billing or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Recruitment, helped in process of hiring physicians, providing direction, supervision, ongoing staff development and continuing education to employees.
- Consulted with healthcare professionals on business decisions.
- Managed schedule to coordinate calendar and arrange travel and obtain approval for travel and expense reconciliations of expenses.
- Responsible for payroll for 30-40 employee's including Physicians, Per-diem's and LOCUM's
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept track of performance evaluations for Emergency Medicine Section Chief.
- Supported Calendar and daily schedule for Emergency Medicine Section Chief.
- Completed bi-weekly payroll for 15-30 employees. and per diem personnel.
- Coordinated Visiting Resident and PA/Medical Student for rotation.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised team of 30-40 physician and office personnel.
- Created physician schedules to align coverage with forecasted demands. during busy periods. By contacting physicians for open schedule dates and monitoring call-outs.
- Support of Hospitalist on-call schedule.
- Scheduled interviews for New Physician candidates.
- Keep track of visiting Residents/PA Student and Medical Student.
- Review of Resident/PA student and Medical student schedule for accuracy.
- Responsible for visiting student Data Base and computer access.
- Assist PA student on boarding.
- Complete yearly report for visiting students and resident.
- Responsible for Monthly Physician ECH report for finance and physician duty logs.
- Attend several Department meetings responsible for meeting taking minutes.
- Assist Emergency Medicine physician with day to day need.
- Provided supervision and management to team of support personnel
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Graduate Medical Associate Coordinator
St. Christopher's Hospital For Children, Erie Avenue
06.2014 - 12.2019
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Completed bi-weekly payroll for 20 employees
- Delegated tasks to administrative support staff to organize and improve office efficiency
Medical Office Assistant Pulmonology
St. Christopher's Hospital For Children
01.2003 - 01.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used One call to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Translated for patients fluent in Spanish.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
- Updated patient information and insurance details for accurate electronic medical records
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared patient charts by gathering and organizing medical records ahead of appointments
Medical Biller and Coder for the Adolescent Office
St. Christopher's Children Hospital
01.2003 - 12.2003
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Served as back up for Front desk staff when needed.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Communicated with insurance providers to resolve denied claims and resubmitted
- Verified insurance of patients to determine eligibility
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records
Appointment Scheduling Clerk for Ambulatory Peds
St. Christopher's Hospital For Children, Erie Avenue
12.1998 - 12.2003
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
Emergency Medicine Registration/Admissions Clerk
St. Christopher's Hospital For Children, Erie Avenue
01.1997 - 01.1999
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA facility policies.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
Education
Some College (No Degree) - Commercial And Advertising Art
The Art Institute of Philadelphia
Philadelphia, PAHigh School Diploma -
Little Flower High School
Philadelphia, PA06.1983
Skills
- Organized Physician Interviews and assisted in hiring process
- Administrative Staff Supervision
- Clerical Support for physician and Managers/Director
- Kronos Timekeeping
- Department Meetings and minutes tracking
- Schedule Management
- Monthly Financial Reporting
- Equipment Troubleshooting and Maintenance
- Calendar and scheduling maintenance
- I -Rotation knowledge
- GME knowledge
- Operational Efficiency
- Financial Documentation
- Invoice Statements
- Computer Proficient
- Lighting Bolt Scheduling
- Physician Monthly log and Financial reporting
- ACAP knowledge
- Spok-Web scheduling
- Bilingual/Bi-cultural - Spanish
- Billing and reconciliation
- Office supply ordering
- Knowledge of Physician credentialing
- Knowledge of Physician Licensing and clearances
- Knowledge of GME policy, process and HRSA reporting
Timeline
Emergency Medicine Practice Coordinator
St. Christopher's Hospital For Children, Erie Avenue
12.2019 - Current
Graduate Medical Associate Coordinator
St. Christopher's Hospital For Children, Erie Avenue
06.2014 - 12.2019
Medical Office Assistant Pulmonology
St. Christopher's Hospital For Children
01.2003 - 01.2014
Medical Biller and Coder for the Adolescent Office
St. Christopher's Children Hospital
01.2003 - 12.2003
Appointment Scheduling Clerk for Ambulatory Peds
St. Christopher's Hospital For Children, Erie Avenue
12.1998 - 12.2003
Emergency Medicine Registration/Admissions Clerk
St. Christopher's Hospital For Children, Erie Avenue
01.1997 - 01.1999
Some College (No Degree) - Commercial And Advertising Art
The Art Institute of Philadelphia
High School Diploma -
Little Flower High School
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