Sandra Toussaint
Woodbridge,NJ
Summary
Experienced Support Engineer and System Administrator. Excellent understanding and implementation best practices for utilizing version control, Integration, Build, Configuration management, Virtualization, Containerization, Front End Development. Always eager to learn new methods and procedures that add value to my growth and that of my organization. A dependable team player, problem solver, dynamic individual who works well under pressure and actively pursues trends in industry and professional development activities. Highly organized with the ability to effectively manage projects.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Solution Center Associate
Coordinated Care Alliance of New York
Current
- Deploying and Managing Azure VMs
- Manage and monitor all installed systems and infrastructure
- Actively update, maintain, and monitor all aspects of computer networks
- Install, configure, assess, and maintain operating systems, application software and system management tools
- Proactively ensures the highest level of system and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify viable solutions, and work with developers to implement fixes
- Develops/maintains security, backup, and redundancy strategies in conjunction with the information security team
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on tasks
- Participated in the design of information and operational support systems
- Consult with vendors and other IT personnel for problem resolution
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates / individuals involved
- Organize and file documentation pertaining to warranties, service accounts and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as date of completion
- Resolve technical issues related to network interruptions
- Meeting with the VP of IT Infrastructure to discuss system needs
- Design, installation and support of computer hardware, systems, and configurations
- Paper Cut Printer configuration, installation and support
- Xerox (Alta Link), HP printers support
- Beyond Identity Installation and support
- Assist with Apple iPhone XR, 12, 14, wiped, troubleshot, enroll device.
IT Support Engineer
Advance Care Alliance, NY
01.2019 - 01.2024
- Implementation of continuous integration and designing of continuous delivery using Jenkins
- Deploying and Managing Azure VMs
- Intune device and mobile deployment
- Develop, implement and maintain the environments by automating deployment and various configurations
- Support end-users within the organizations with all issues related to mobile devices Knox system software, Apple Business Management
- Support end-users, troubleshoot and act as point of contact within the organizations with all issues related to Office 365 applications
- Assist with Apple iPhone XR, wiped, troubleshot, enroll device
- Assist with WordPress site modification for acany.org
- Paper Cut printer configuration, installation and support
- Xerox (Alta Link), HP printers support.
Software Support Analyst
Well Life Network – New York
11.2014 - 01.2019
- Support end-users within the organizations with all issues related to the E.H.R
- System software
- Field, document and manage support cases with the E.H.R
- Software vendor
- Test current and developed screens, menus, dictionaries/tables, form designer, etc
- Within the E.H.R to meet the needs of business stakeholders
- Assist in preparation of user manuals, quick reference guide, and technical documentation
- Support client and staff using Precision Care EHR Software
- Designs reports for use by clinicians and other staff members
- Create SQL View widgets for quick data access
- Provide basic Avatar Electronic Health Record (EHR) training to new staff.
IT Retail Second Level POS Support - Interns
Office Depot Headquarters – Florida
05.2013 - 04.2014
- Support the Office Depot Retail store promptly and professionally
- Support the POS registers with software and hardware issues, such as pin pads, scan guns, cash drawer, signature pad etc
- Support Mobile POS devices such as iPod
- Troubleshoot network connectivity scanner, printing and functionality issues
- Performed patch, update, security scanning and configuration to meet OS performance mandates
- Use Remotely Anywhere, Remote Desktop, and VNC to troubleshoot remotely
- Assist with Migration from Windows XP to Windows 7 for all North America Retail stores
- Performed Desktop - workstation (Re - Imaging) / Hardware - Software upgrades – Troubleshooting
- Used IBM Maximo ticketing system.
Technical Support Engineer
Teleperformance
06.2011 - 04.2013
- Addressing customer support promptly and professionally
- Support Office 365 products including Microsoft Office Professional Plus, Office Web Apps, and SharePoint
- Use Log Mein, Microsoft Easy assist to troubleshoot issues with client remotely
- Provide technical support to Microsoft Office 365 online customers, including anticipating customer needs, suggesting alternatives and problem solving
- Troubleshoot Exchange Online, Outlook Web Access, Outlook 2007/2010, and Lync, Office Professional Plus
- Support Mobile devices issues such as BlackBerrys, Androids, iPad and iPhones.
Education
Bachelor of Science in Information Technology -
Broward College
Liberal Arts AA degree -
Borough of Manhattan C. College
Azure Administrator Course for AZ-103/AZ-104 -
Intellipaat
C and Data Structures Training -
Intellipaat
DevOps Training -
Intellipaat
AWS Training -
Intellipaat
Skills
- Ubuntu
- CentOS
- Windows 10
- Windows 11
- Mac OS
- HTML5
Certification
- Microsoft Certified Professional (MCP) – 2002
- CompTIA A+ Certification - 2003
Timeline
IT Solution Center Associate
Coordinated Care Alliance of New York
Current
IT Support Engineer
Advance Care Alliance, NY
01.2019 - 01.2024
Software Support Analyst
Well Life Network – New York
11.2014 - 01.2019
IT Retail Second Level POS Support - Interns
Office Depot Headquarters – Florida
05.2013 - 04.2014
Technical Support Engineer
Teleperformance
06.2011 - 04.2013
Bachelor of Science in Information Technology -
Broward College
Liberal Arts AA degree -
Borough of Manhattan C. College
Azure Administrator Course for AZ-103/AZ-104 -
Intellipaat
C and Data Structures Training -
Intellipaat
DevOps Training -
Intellipaat
AWS Training -
Intellipaat
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