Microsoft edge
Sandra Townsend
San Tan Valley,AZ
Summary
Accomplished Assistant Director with a proven track record at KinderCare Learning Centers, excelling in operations management and staff development. Expert in leveraging data analysis and human resources skills to enhance team productivity and customer loyalty. Demonstrates exceptional problem-solving and leadership abilities, significantly improving business processes and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Director
KinderCare Learning Centers
03.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Administrative Assistant
Maricopa County Adult Probation
08.2003 - 07.2024
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Scheduled appointments and handled calenders for senior leadership.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
Education
Associate of Business Administration - Business
National Institute of Technology
Lavonia, Michigan06.1985
Skills
- Data Analysis
- Operations Management
- Recruitment and hiring
- Meeting facilitation
- Staff Management
- Human Resources
- Staff Development
Certification
Finger print clearance level 1
Software
Timeline
Finger print clearance level 1
02-2024
Assistant Director
KinderCare Learning Centers
03.2022 - Current
Administrative Assistant
Maricopa County Adult Probation
08.2003 - 07.2024
Associate of Business Administration - Business
National Institute of Technology
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