Sandra Trani
Point Pleasant,NJ
Summary
Senior management professional bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager, Payment Sales & Adoption
Blackbaud Inc.
07.2020 - Current
- Successfully sold, serviced, onboarded, and supported Blackbaud Merchant Services across all markets, driving substantial revenue growth
- Led a team of 8 seasoned sales professionals, consistently surpassing annual targets and achieving exceptional performance
- Transformed the sales team from a traditional sales approach to a hybrid model, integrating sales units with activation goals, necessitating comprehensive retraining and retooling
- Optimized reporting systems and collaborated on cross-functional and cross-pillar performance improvement initiatives, implementing new tools, reporting mechanisms, and process management procedures
- Cultivated relationships with key stakeholders within enterprise and strategic accounts, effectively managing and identifying new revenue opportunities
- Navigated the team through three leadership transitions and a complete business unit overhaul, maintaining stability and driving continued success
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided strong leadership to enhance team productivity and morale.
Manager, Fintech Solution Engineering (Pre-Sales)
Blackbaud Inc.
01.2019 - 07.2020
- Led teams of 8-32 solution engineers in the FinTech and Analytics space, navigating post-security incident challenges and the COVID epidemic
- Partnered with sales leadership and product development teams to deliver exceptional customer experiences and product demonstrations, accelerating sales cycles through cross functional collaboration
- Managed the formation of a new FinTech team, ensuring delivery of high-quality knowledge and demos for Financial Tools and Payments
- Hired and developed a new Analytics SE team to address existing engineering gaps
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Manager, Blackbaud Merchant Services
Blackbaud Inc.
07.2010 - 01.2019
- Incubated and led sales for BBMS, consistently exceeding all sales goals and targets
- Managed and developed a newly created sales team, hiring, training, and mentoring new Blackbaud employees into high-performing overachievers
- Cultivated vendor relationships, developed competitive pay scales, and created comprehensive marketing and training materials
- Implemented BBMS Go-To-Market strategies for US and Canadian sales teams, driving significant growth and market penetration
Payment Program Manager
Solveras Inc
01.2008 - 08.2009
- Spearheaded the development and management of a comprehensive B2B all-in-one payment portal, enhancing operational efficiency and customer satisfaction
- Leveraged analytical skills to identify new business opportunities and drive revenue and profit growth
- Cultivated strong business relationships through consultative selling and effective negotiation strategies
- Demonstrated expertise in payment gateways and the payment industry, delivering impactful sales presentations and direct sales initiatives
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
District Manager, B2B Payment Sales
Global Payments Inc.
01.2001 - 07.2005
- Implemented a new sales unit specializing in business-to-business (B2B) pursuits
- Led team to consistently exceed goal attainment, achieving exceptional overages
- Developed strategic relationships with B2B payment vendors to expand market penetration
- Leveraged card association relationships to support enhanced data interchange requirements
Customer Success Manager
Elavon Payments (formerly Nova Information Systems)
10.1997 - 12.2001
- Led strategic customer success team of 14 in the B2C space
- Recruited, hired, and trained new team members to ensure optimal performance
- Developed and maintained relationships with C-level executives within the customer base
- Successfully managed the team through acquisition and company sell-off, ensuring seamless transitions and continued customer satisfaction
Education
Master of Arts -
University of Georgia
Athens, GABachelor of Arts -
University of Georgia
Athens, GASkills
- Strategic planning
- Cross-functional collaboration
- Troubleshooting and problem resolution
- Partnership development
- Operations management
- Team development
- Contract negotiation & presentation
- Employee coaching and mentoring
- Customer relationship management
- Revenue forecasting
- Performance evaluations
- Onboarding and orientation
Accomplishments
- Collaborated with a team of dozens in the development of worldwide Go To Market plans for Blackbaud Merchant Services.
- Developed team of pre-sales solution engineers in service of integrated payment processing and analytics
- Led team of 8 payment sellers to launch successful new direct sales team during Covid
Activities
- Varsity Volleyball (2x SEC Champs) 1984-1988
- 6x Academic All SEC
- National Italian Honor Society
Certification
- Fundraising Essentials, NonProfitReady - March 2025
Timeline
Senior Manager, Payment Sales & Adoption
Blackbaud Inc.
07.2020 - Current
Manager, Fintech Solution Engineering (Pre-Sales)
Blackbaud Inc.
01.2019 - 07.2020
Sales Manager, Blackbaud Merchant Services
Blackbaud Inc.
07.2010 - 01.2019
Payment Program Manager
Solveras Inc
01.2008 - 08.2009
District Manager, B2B Payment Sales
Global Payments Inc.
01.2001 - 07.2005
Customer Success Manager
Elavon Payments (formerly Nova Information Systems)
10.1997 - 12.2001
Master of Arts -
University of Georgia
Bachelor of Arts -
University of Georgia
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