Alonso Rubio
Phoenix, AZ 85007
Summary
Skilled in building positive relationships with customers to drive satisfaction and retention. Looking to leverage my expertise to deliver top-notch customer service and contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Yoga Instructor
LA Fitness
02.2023 - Current
- Kept studio area safe, organized, and comfortable for students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Explained different yoga styles and poses to students.
- Developed safe and effective exercise programs for class members.
- 200-hour certification at CorePower Yoga
Program Counselor II
YMCA
01.2025 - Current
- Promoted learning and social development through structured and unstructured activities
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Exhibited excellent communications and customer service relations skills.
Instructional Assistant II
Phoenix Elementary School District #1
01.2024 - 05.2024
- Assisted in the development and implementation of instructional strategies and materials to support student learning in a classroom setting.
- Facilitated small group instruction and provided additional support to students with individualized education plans (IEPs)
- Managed classroom behavior and ensured a safe and inclusive learning environment for all students.
- Utilized various instructional strategies, such as modeling, guided practice, and independent practice, to reinforce and support student learning.
- Assisted in the implementation of behavior management strategies to create a positive and inclusive learning environment
Online Order Filler
Walmart
03.2022 - Current
- Accurately filled online orders in a timely manner, ensuring customer satisfaction and adhering to company policies
- Processed and tracked customer orders, ensuring timely delivery and updating customer accounts accordingly
- Resolved customer inquiries and complaints related to online orders, providing excellent customer service
- Utilized computerized systems to enter data and process customer orders
- Responsible for accurately filling orders placed online and ensuring items are properly packaged and shipped
- Thoroughly check all orders for accuracy and completeness
- Utilize order management software to process orders and ensure customer satisfaction
- Troubleshoot any issues with orders and provide support for customers
- Quickly resolve customer complaints and inquiries
Retail Merchandise Processor
Goodwill
04.2021 - 02.2022
- Facilitated the unpacking, tagging, and stocking of merchandise
- Ensured merchandise was accurately priced and labeled
- Maintained cleanliness and organization of the backroom
- Collaborated with other team members to meet store goals and objectives
- Assisted customers in locating items and answering questions
- Experience processing daily shipment of retail merchandise in a fastpaced retail environment
- Consistently met all productivity goals and received positive customer feedback
- Utilized strong organizational and problemsolving skills to resolve customer inquiries and product issues
- Developed and maintained effective relationships with vendors, customers, and coworkers
Guest Advocate
Target
06.2019 - 08.2020
- Processed guest transactions accurately and efficiently using a point of sale system
- Demonstrated a commitment to providing outstanding customer service and exceeding customer expectations
- Ensured store was organized and clean through stocking and cleaning shelves
- Greeted and assisted customer inquiries in a friendly and professional manner
- Assisted customers in locating items and providing product knowledge
- Ensured excellent customer service by addressing customer concerns and issues
- Maintained uptodate knowledge of store policies and procedures
- Demonstrated the ability to multitask in a fastpaced environment
- Utilized POS system to process payments and accurately update customer accounts
Education
Bachelor of Arts - Sports Business
Arizona State University
Tempe, AZ12-2026
Associate of Arts - General Business
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08-2024
Skills
- Bilingual- English/Spanish
- Solution-Oriented
- Leadership
- Adaptability
Timeline
Program Counselor II
YMCA
01.2025 - Current
Instructional Assistant II
Phoenix Elementary School District #1
01.2024 - 05.2024
Yoga Instructor
LA Fitness
02.2023 - Current
Online Order Filler
Walmart
03.2022 - Current
Retail Merchandise Processor
Goodwill
04.2021 - 02.2022
Guest Advocate
Target
06.2019 - 08.2020
Bachelor of Arts - Sports Business
Arizona State University
Associate of Arts - General Business
Maricopa Community Colleges, Phoenix College