Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Trevino

Belton,TX

Summary

Effectively manage personnel and business operations to handle demanding every areas needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Committed and hardworking Manager with 7 years of experience directing crew in food service. Well-rounded leader with talent for supervising employees and maintaining labor. Swift problem solver with quick and effective solutions to wide array of issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Swing Manager

Mcdonalds
09.2016 - Current
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Integrated service and team management strategies to boost business profits.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

High School Diploma -

Belton High School
Belton, TX
06.2015

Skills

  • Staff Leadership
  • Portioning
  • Inventory Management
  • Staff Supervision
  • Organizational Skills
  • Technical Proficiency
  • Customer Service
  • Product Knowledge
  • Multitasking Abilities
  • Decision Making
  • Innovation Skills
  • Quality Control
  • Analytical Thinking
  • Problem Solving
  • Goal Setting
  • Conflict Resolution
  • Relationship Building
  • Continuous Learning
  • Team Motivation

Timeline

Swing Manager

Mcdonalds
09.2016 - Current

High School Diploma -

Belton High School

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Sandra Trevino