Sandra Trujillo
New York,United States
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Secretary's Assistant
Keyfood Supermarket -Ruben Luna
02.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research to assist with routine tasks and special projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Cashier Assistant
Columbia Pharmacy -Steve
12.2021 - 12.2021
- Set up new sales displays each week with fresh merchandise.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Cleaned and sanitized cashier workstation and scanning area.
- Operated cash register to record transactions accurately and efficiently.
Restaurant Busser
Palacio Empanadas
11.2021 - 12.2021
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Beauty Team Member
Mary Kay
09.2018 - 03.2020
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Hostess
La Reserva
01.2019 - 12.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
- Seated patrons based on guest preferences and seating availability.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
Restaurant Busser
Facundo
04.2018 - 11.2018
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Purchasing Coordinator
ETM SA
03.2015 - 08.2018
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Implemented policies to reduce cost and eliminate waste.
- Verified delivery of correct materials amounts to production pallets at right time.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Computed and created purchase orders in System to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Purchasing Assistant
BEXTRAL SA
01.2007 - 12.2013
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Built and grew database of preferred vendors to manage supplier performance.
- Computed and created purchase orders in System to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Monitored incoming orders and tracked progress to meet deadlines.
- Processed purchase orders and invoices in accordance with company procedures.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Maintained complete documentation and records of all purchasing activities.
Education
Purchasing Management Seminar 10 Hr - Purchasing
Comfenalco Valle
Cali, Colombia 2016
Customer Service Seminar 50 Hr - Customer Service Management
Universidad Santiago De Cali
Cali, Colombia 2014
Finances And International Business - Business Administration
Universidad Santiago De Cali
Cali, Colombia 12.2003
Skills
- Teamwork and Collaboration
- Clerical Support
- Multitasking Abilities
- Self-Motivated
- Customer Service
- Analytical Thinking
- Leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Secretary's Assistant
Keyfood Supermarket -Ruben Luna
02.2022 - 05.2023
Cashier Assistant
Columbia Pharmacy -Steve
12.2021 - 12.2021
Restaurant Busser
Palacio Empanadas
11.2021 - 12.2021
Hostess
La Reserva
01.2019 - 12.2019
Beauty Team Member
Mary Kay
09.2018 - 03.2020
Restaurant Busser
Facundo
04.2018 - 11.2018
Purchasing Coordinator
ETM SA
03.2015 - 08.2018
Purchasing Assistant
BEXTRAL SA
01.2007 - 12.2013
Purchasing Management Seminar 10 Hr - Purchasing
Comfenalco Valle
Customer Service Seminar 50 Hr - Customer Service Management
Universidad Santiago De Cali
Finances And International Business - Business Administration
Universidad Santiago De Cali
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