Sandra Turner
Commercial Point,OH
Summary
Professional with extensive experience in mortgage operations and auditing, specializing in risk mitigation and compliance. Proven ability to assess loan documentation, monitor regulatory standards, and maintain quality control. Strong analytical skills and attention to detail lead to effective identification of discrepancies and implementation of corrective actions. Consistently exceeds goals through effective communication and relationship-building.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leave of Absence Coordinator
Sedgwick
Dublin, USA
11.2023 - Current
- Established 50-75 FMLA and WC claims daily, ensuring compliance with internal workflows.
- Maintained 98.3% scorecard review for quality case management.
- Analyzed medical records to determine eligibility for disability claims benefits across various programs.
- Reviewed claim information to formulate action plans and make timely decisions on benefits.
- Evaluated FMLA claims for eligibility and certification per state and federal regulations.
- Communicated decisions and exceptions effectively with claimants and clients via multiple channels.
Mortgage Quality Control Analyst
Huntington Bank
Columbus, USA
05.2015 - 06.2019
- Implemented process improvements through regulatory compliance and quality expertise.
- Conducted root cause analysis on defects and proposed corrective actions.
- Managed pre-funding second-look pipeline of 50 to 75 loans monthly, achieving 95% accuracy.
- Resolved documentation discrepancies by contacting third-party sources, including employers and credit bureaus.
- Evaluated applicants' financial documents such as bank statements, tax returns, and pay stubs.
Mortgage Fulfillment Manager
Fifth Third Bank
Columbus, USA
01.2013 - 09.2013
- Analyzed department performance metrics, offering feedback for ongoing improvement initiatives.
- Ensured compliance with federal, state, and local mortgage lending regulations.
- Managed daily operations of mortgage processing, underwriting, closing, and pre-funding teams.
- Conducted 175 monthly audits of mortgage closings to verify accuracy and adherence to policies.
- Achieved a monthly closing ratio of 85-90% through effective team management.
- Trained and mentored 12 processors and underwriters in comprehensive mortgage operations.
AVP Mortgage Underwriting Quality Manager
J P Morgan Chase
Columbus, USA
06.2011 - 01.2013
- Evaluated performance metrics and adjusted strategies to consistently meet targets.
- Led development of comprehensive test strategies, including acceptance, end-to-end, regression, financial, and performance testing.
- Presented detailed quarterly reports to Board of Directors, highlighting achievements and challenges.
- Established key performance indicators (KPIs) for underwriting team and monitored progress against guidelines.
- Processed 400 mortgage audits with consistent accuracy and attention to critical underwriting details.
- Achieved a closing ratio of 97.5% on audit pipeline accuracy.
- Managed a team of 12 underwriter auditors, ensuring effective risk assessment and decision-making.
- Streamlined processes to enhance overall efficiency in mortgage auditing operations.
Mortgage Default Home Compliance Manager
Asset Management Outsourcing Inc.
Gahanna, OH
02.2009 - 08.2011
- Collaborated with legal counsel to ensure that operational activities are compliant with regulatory requirements.
- Assisted clients to resolve deficiency in risk prevention, business controls and productivity.
- Identified bank's risk profile by directing risk and assessment control team in performing bank-wide audits.
- Analyzed financial data such as income statements and balance sheets to determine borrower's ability to repay debts.
- Monitored delinquent accounts, investigated payment histories, and identified potential solutions to prevent foreclosure.
Education
Bachelor of Science (B.S.) - HEALTHCARE
09.2026
- Member of National Honor Society
- GPA: 3.88
Certification - Medical and Coding
09.2024
- NHA Certified Billing and Coding Specialist
- BCBS Certificate # Z4R3Q6X6
Skills
- Customer support
- Attention to detail
- Multitasking
- Analytical thinking
- Claim analysis
- Loan processing and underwriting
- Conflict resolution
- Risk mitigation
- Loan modifications
- Auditing standards
Certification
- Member of National Honor Society
- NHA Certified Billing and Coding Specialist
- BCBS Certificate # Z4R3Q6X6
- Graduated with a 3.88 GPA
Languages
English, Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Leave of Absence Coordinator - Sedgwick
11.2023 - Current
Mortgage Quality Control Analyst - Huntington Bank
05.2015 - 06.2019
Mortgage Fulfillment Manager - Fifth Third Bank
01.2013 - 09.2013
AVP Mortgage Underwriting Quality Manager - J P Morgan Chase
06.2011 - 01.2013
Mortgage Default Home Compliance Manager - Asset Management Outsourcing Inc.
02.2009 - 08.2011
UNIVERSITY OF PHOENIX - Bachelor of Science (B.S.), HEALTHCARE
UNIVERSITY OF PHOENIX - Certification, Medical and Coding
Similar Profiles
Kyia TyusKyia Tyus
Call Center Representative at SedgwickCall Center Representative at Sedgwick
Cassandra DouglasCassandra Douglas
Call Center Claims Representative / Consumer Claims Associate at SedgwickCall Center Claims Representative / Consumer Claims Associate at Sedgwick
Janika WattsJanika Watts
Sr. Disability Claim Specialist at SedgwickSr. Disability Claim Specialist at Sedgwick
Dennis "Anthony" George JrDennis "Anthony" George Jr
Intervention Specialist and Transition Coordinator at Franklin County Board of Developmental DisabilitiesIntervention Specialist and Transition Coordinator at Franklin County Board of Developmental Disabilities
Torin ScarpillTorin Scarpill
Chef at Sunny Street CafeChef at Sunny Street Cafe