Sandra Urbano
Bryan,TX
Summary
Resourceful and dedicated professional with a strong background in property management and customer service, now seeking to transition into a new career path. Known for adaptability, quick learning, and a commitment to excellence, with a proven ability to build strong relationships, and deliver results. Eager to expand knowledge, develop new skills, and contribute to a forward-thinking organization while continuing to grow both professionally and personally.
Overview
11
11
years of professional experience
Work History
Community Manager
The Element at University Park
Bryan, TX
01.2025 - Current
- Oversee daily operations of residential units, totaling 191 units, to maintain high occupancy and tenant satisfaction.
- Manage lease renewals, new leases, and maintenance requests.
- Conduct property tours, applicant screenings, and lease agreement processing.
- Supervise on-site leasing agents and maintenance teams, approving staff timesheets.
- Conduct regular property inspections to ensure safety, cleanliness, and maintain good curb appeal.
- Prepare weekly marketing reports, and monthly financial reports at the end of every month.
- Process move-ins, move-outs, and final account statements.
Remote Operator
Laser Answering Service
05.2024 - 11.2024
- Warmly greeted an average of 80-120 incoming calls daily, gathered customer information, and promptly input data into computer system.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Assisted callers and offered assistance in transferring to appropriate department or employee.
- Update daily call schedules and ensure all messages are relayed to the correct departments.
Community Manager
Caprock Crossing Apartments
06.2022 - 04.2024
- Performed weekly an average of 5-10 background screenings using Yardi for potential tenant applications.
- Executed an average of 10-15 lease contracts monthly with Blue Moon Software.
- Maintaining a goal for rent collective at 99% each month.
- Worked with maintenance staff to complete timely repairs within 48 hours using Maintenance IQ.
- Conduct thorough inspections of units to assess the condition of the property and identify any damages or maintenance issues.
- Created Purchase Orders weekly and Variance Reports of Monthly Budgets once a month.
New Hire Benefit Office Manager
Worth Residential
04.2014 - 06.2022
- Engage with property tours on an average of 10 properties per week.
- Assisting prospects with new leases and working on tenant retention through lease renewals.
- Ensure each rent payment is correctly allocated to the appropriate account or property ledger in Rent Manager.
- Assist the Property Manager with new employee benefits enrollments, answer all questions regarding benefits, and ensure that all employees submit their new hire benefits by the expected deadlines.
- Responsible for benefits orientation sessions for new hires.
- Review all completed paperwork for accurate information to ensure successful completion and smooth transactions in the timing process.
- Conducted annual reviews of benefit plans.
- Assist in coordinating weekly meetings for leasing agents to discuss marketing strategies and review weekly lead activities.
Skills
- Yardi
- Aptly
- Knock
- Rent Manager
- Appfolio
- Supervisory Management
- Community Engagement
- Payment Collection and Processing
- Appointment Scheduling
- Trainer
- Administrative Support
- Call Center Software
- One Site
- Real Page
References
References available upon request.
Timeline
Community Manager
The Element at University Park
01.2025 - Current
Remote Operator
Laser Answering Service
05.2024 - 11.2024
Community Manager
Caprock Crossing Apartments
06.2022 - 04.2024
New Hire Benefit Office Manager
Worth Residential
04.2014 - 06.2022
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