SANDRA RAMIREZ
San Marcos,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Cash Management Specialist
Sonora Bank
11.2024 - Current
- Onboard new Treasury Services customers with ACH, Wire & Online Banking access for customers and employees.
Personal Account Representative
State Farm
02.2024 - 11.2024
- Helped bring in new clients and expanded existing customers' portfolios with any missing policies.
Relationship Banker
Guadalupe Bank
06.2023 - 02.2024
- Predominately worked on teller line assisting customers efficiently at times when it would just be me with years of experience.
Senior Relationship Banker/Relationship Banker III
Broadway National Bank
03.2019 - 06.2023
- Responsible for helping other Relationship Bankers with any questions that arise and train new employees.
- Learning how to run monthly reports for safe deposit boxes, alarm testing and gift card audits.
- Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
- Advised customers on bank products, services and financial planning options.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Modified, opened and closed customer accounts.
- Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
Relationship Banker/RB II
Broadway National Bank
12.2016 - 03.2019
- Opened new customer accounts, including checking, savings and lines of credit.
- Explained bank services, financial products and applicable fees to customers.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Recommended bank products and services to current and prospective customers.
- Promoted from Relationship Banker to Relationship Banker II.
Customer Service Representative
Centennial Bank
09.2016 - 11.2016
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Opened new customer accounts, including checking, savings and lines of credit.
- Responded and assisted customers with account inquiries and updates.
Assistant Branch Manager
Trustco Bank
06.2016 - 09.2016
- Hosted 'Home Buyers Seminar'
- Monitored Overdraft report and NSF report
- Oversaw scheduling for branch
Personal Banker
Broadway National Bank
05.2014 - 05.2016
- Opened new customer accounts, including checking, savings and lines of credit.
- Processed sales referrals and promoted bank services and products.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2025
High School Diploma -
Tivy High School
Kerrville06-2012
Skills
- Microsoft office
- Financial transaction analysis
- Regulatory compliance
- Teamwork and collaboration
- Customer Service
- Attention to detail
- Critical thinking
- Problem-solving aptitude
- Data research and analysis
- Relationship building
- Strong verbal and written communication skills
Timeline
Cash Management Specialist
Sonora Bank
11.2024 - Current
Personal Account Representative
State Farm
02.2024 - 11.2024
Relationship Banker
Guadalupe Bank
06.2023 - 02.2024
Senior Relationship Banker/Relationship Banker III
Broadway National Bank
03.2019 - 06.2023
Relationship Banker/RB II
Broadway National Bank
12.2016 - 03.2019
Customer Service Representative
Centennial Bank
09.2016 - 11.2016
Assistant Branch Manager
Trustco Bank
06.2016 - 09.2016
Personal Banker
Broadway National Bank
05.2014 - 05.2016
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Tivy High School