Sandra Valdez

Using computer-aided dispatch systems.

• Answered roadside assistance calls for tows and other vehicle support.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Received new orders, prepared documentation, and assigned personnel.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Communicated with customers to provide delivery updates and resolution.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Assisted in resolving customer complaints and grievances.
• Scheduled deliveries and pickups according to customer needs.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Scheduled and organized delivery routes.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Monitored flow of paperwork and directed information to appropriate departments.
• Managed customer accounts and invoicing.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Received and processed customer payments.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Trained team members on cash register operation and cash handling.
• Operated POS cash register and equipment to collect payments.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Increased customer loyalty and retention.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
• Monitored areas for security issues and safety hazards.
• Interpreted and enforced operating instructions, procedures and safety rules.
• Controlled merchandise zoning and monitored compliance with merchandising guidelines.
• Led cashiers and associates in providing thoughtful customer service.
• Maintained stock to meet expected customer demand.
• Educated employees on register use, merchandising, and customer service.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Resolved escalated customer disputes with special actions such as discounts.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Mentored new team members on sales software system operation.
• Alleviated customer service needs with policy-appropriate solutions.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Facilitated and logged store opening, closing, and shift changes.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Maintained and updated security protocols for front desk operations.
• Managed staffing levels to provide optimal support for cash register operations.
• Set and updated employee schedules to fulfill gaps based on expected customer demands.