Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Sandra Valladares

Sandra Valladares

Fredericksburg,VA

Summary

Dynamic professional with a proven track record at Amazon, excelling in warehouse operations and customer service. Skilled in RFID scanning and fostering team collaboration, I significantly enhanced delivery efficiency and customer satisfaction. Adaptable and results-oriented, I bring a blend of technical prowess and interpersonal skills to drive operational excellence and positive customer interactions. Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Efficient stocker and order filler with experience in fast-paced warehouse environments. Skilled in accurate inventory management, product placement, and order processing to ensure seamless operations. Demonstrated ability to improve storage systems for easy access and minimal handling time, significantly enhancing workflow and reducing errors. Proven track record of maintaining cleanliness and organization of stock areas, contributing to overall operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Fulfillment Expert

Amazon
Fredericksburg, VA
10.2024 - Current
  • Collaborated with carriers to optimize delivery routes and reduce transit times.
  • Monitored warehouse operations and ensured compliance with safety regulations.
  • Used handheld scanners to key in data for packages.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Placed products on conveyors for final wrapping and shipment.
  • Picked up objects using proper lifting techniques to avoid personal injuries.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Confirmed items picked for orders by keying codes into system.

Waitress

El Tucan Restaurant
Dumfries, United States
01.2018 - 11.2019
  • Delivered exceptional service, managed multiple tables, and enhanced customer satisfaction
  • Collaborated with kitchen staff to ensure timely food delivery
  • Increased customer retention through personalized recommendations
  • Efficiently handled high-volume shifts, maintaining quality service and reducing wait times
  • Meticulously maintained cleanliness standards and adhered to food safety protocols
  • Accurately processed payments and managed cash transactions
  • Fostered positive team dynamics, assisting colleagues during peak hours
  • Contributed to menu improvements by gathering and relaying customer feedback
  • Proposed and implemented a new table assignment system, optimizing seating efficiency
  • Adapted quickly to new POS software, enhancing order accuracy
  • Uphold rigorous cleanliness standards and food safety protocols
  • Managed cash transactions with precision, minimizing errors

Sales Associate

7-11
Stafford
01.2007 - 01.2008
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered store and merchandise questions and led customers to wanted items.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Customer Service Associate

Kmart
Dale City
12.2003 - 10.2004
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Criminology -

Germanna Community College
Fredericksburg, VA
11.2024

High School Equivalency -

RARAE Academy
Falmouth, VA
05.2018

Skills

  • Warehouse operations
  • Warehouse safety
  • Time management
  • Quality control
  • Shipping coordination
  • Workload prioritization
  • Team collaboration
  • Barcode scanning
  • Loading and unloading
  • RFID scanning
  • Cash management
  • POS system operation
  • Positive and professional
  • Customer service
  • Professional appearance
  • Flexible schedule
  • Sales expertise
  • Cash register operation

References

  • Michelle Fernandez, Medstar Health, Michellefernandez2013@gmail.com, 2029716830
  • Isabel Diaz, 2026412670

Languages

  • English, Native
  • Spanish, Native

Timeline

Fulfillment Expert

Amazon
10.2024 - Current

Waitress

El Tucan Restaurant
01.2018 - 11.2019

Sales Associate

7-11
01.2007 - 01.2008

Customer Service Associate

Kmart
12.2003 - 10.2004

Criminology -

Germanna Community College

High School Equivalency -

RARAE Academy

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Sandra Valladares