Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor /Medical Assistant/ Operations
Orlando Internal Medicine
11.2013 - Current
Travel to different Behavioral Hospital, assist the Doctor with the patient gyn, ear drain, Ekg, vitals, suture removal, wound cleaning, calling prescriptions, check-in pts, monitoring labs and Throat culture
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Entering ICD codes and CPT codes billing.
Translator for Spanish speaking patients
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Performed laboratory tests to assist physicians in diagnosis.
Assisted in training and onboarding new employees.
Followed established safety protocols and standards to minimize risk of infection and injury.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Completed EKGs and other tests based on patient presentation in office.
Maintained accurate physician credentialing records, facilitating prompt renewals of certifications when necessary.
Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Facilitated cross-departmental communication to streamline patient care, reducing delays and improving outcomes.
Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
Medical Assistant/Phlebotomist
Biological Specialty Corporation
05.2011 - 08.2013
Answering multiple telephones lines, filling charts, data entry, Vitals, donor check-in, donor screening, phlebotomy, whole blood, and plasma processing
Monitoring donors through the donation process, performing post donation
Preparing products for shipment and disposition
Properly handling and disposition of Biohazards waste
Preparing and identifying individual samples for laboratory, and customer testing
Ran instrument controls
Translator for Spanish donors
Hematology And Oncology Specialist Medical Assistant/Phlebotomist
Hayman Salib M.D
01.2009 - 04.2011
Answering multiple telephones lines, medical records, scheduling appointments, and data entry
Assisting with exams
Administering medications and performing test
Inserting IVs, helping the nurse with IVs flush, and changing medication bags
Blood specimen collection and processing, and vitals
Perform basic laboratory test CBC
Ran instrument controls
Traveled to three different locations
Translator for Spanish patients
Medical Assistant/Phlebotomist
Central Florida Urology Group
08.2007 - 02.2008
Company Overview: Michael Cunningham, MD
Medical records, filling, answering multiple telephones lines, calling in prescriptions, and scheduling appointments
Assisting with exams, cystoscopy, Prostate Bx, and preparing treatment room
Measuring the bladder with Ultrasound
Foley Catheter Placement and removal
Administering medications, Lupron, Testosterone, and Abx
Sterilize equipment
Translator for speaking patient
Michael Cunningham, MD
Medical Assistant/Phlebotomist
Ramsey Fakhuri, M.D
01.2004 - 02.2007
Perform Phlebotomy, Electrocardiogram (ECG), and giving vaccination when needed
Blood Specimen Collection and Processing
Schedule appointment, follow ups, Getting an authorization, and referrals for transportations
Monitored payment records
Education
Master of Business Administration - Finance
Southern New Hampshire
Manchester, NH
11-2024
Bachelor of Business Administration - Healthcare Administration
Southern New Hampshire
Manchester, NH
01.2022
Practical Nursing-LPN
Ideal Professional Institute
Florida
01.2019
Associate in Healthcare Administration -
Keiser University
Orlando, FL
01.2018
Medical Assistant/ Philebotomist
New York Technical School
New York, NY
01.2002
Skills
Knowledge of OSHA rules and regulations
Clinical procedures
IVs
Micro hematocrit
Processing PSA, CBC
Processing Plasma
Processing Whole blood
Receptionist
Windows 98
MSWord
Web MD
Allscripts EMR
EPIC EMR
Cerna EMR
Customer service
Training and mentoring
Goal oriented
Attention to detail
Team building
Certification
Practical Nursing, 2019
Phlebotomist, 2004
Medical Assistant, 2004
IV Certification, 04/01/12
Medical billing specialty, 2001
Data Analytics Core Concepts
Robotic Process Automation Strategy for Business Leaders
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Supervisor /Medical Assistant/ Operations
Orlando Internal Medicine
11.2013 - Current
Medical Assistant/Phlebotomist
Biological Specialty Corporation
05.2011 - 08.2013
Hematology And Oncology Specialist Medical Assistant/Phlebotomist
Hayman Salib M.D
01.2009 - 04.2011
Medical Assistant/Phlebotomist
Central Florida Urology Group
08.2007 - 02.2008
Medical Assistant/Phlebotomist
Ramsey Fakhuri, M.D
01.2004 - 02.2007
Master of Business Administration - Finance
Southern New Hampshire
Bachelor of Business Administration - Healthcare Administration
Registered Nurse at Michigan Medicine-Ambulatory Care-Internal Medicine Specialty ClinicsRegistered Nurse at Michigan Medicine-Ambulatory Care-Internal Medicine Specialty Clinics
Research Assistant at Department of Internal Medicine, Faculty of Medicine, Cairo UniversityResearch Assistant at Department of Internal Medicine, Faculty of Medicine, Cairo University