Sandra Vasquez
National City,CA
Summary
Proven Patient Coordinator with a track record of enhancing patient care and streamlining workflow at Lifecare Solutions. Skilled in office administration and bilingual communication (Spanish and English), adept at insurance verification and regulatory compliance. Demonstrated ability to improve patient satisfaction and confidentiality, with a strong focus on results and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Cardiology of Southern California
01.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Schedule all follow up appointments and procedure appointments.
- Submit authorizations.
- Take in calls and reschedule appointments or transfer to correct department.
- Translator for Spanish in other departments.
Coaching Staff Member
Sleep Data
06.2015 - 10.2022
- Take in over 60+ calls and coach patients on their Sleep Apnea.
- Translate for other departments in Spanish.
- Coach patients on their usage with CPAP therapy.
- Transfer patients to correct departments.
- Call patients to make sure they are using CPAP devices and to make sure they are benefitting from therapy.
- Check authorizations.
- Take payments if there is any copays.
- Motivate patients to keep using therapy.
- Place order for resupplies.
Patient Coordinator
Lifecare Solutions
06.2011 - 05.2015
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Managed hospital admissions and patient flows while organizing patient care.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Submit authorizations to correct MD offices.
- Take over 60+ calls.
- Take payments.
- Translate for over departments in Spanish.
- Reorder supplies such as incontinence, wound care, formula, hospice and ostomy supplies.
Education
No Degree - Medical Assistant
Concorde Career College
San Diego, CA09.2010
High School Diploma -
Sweetwater High School
National City, CA06.2009
Skills
- Office Administration
- Insurance Verification
- Bilingual (Spanish and English)
Timeline
Patient Coordinator
Cardiology of Southern California
01.2022 - Current
Coaching Staff Member
Sleep Data
06.2015 - 10.2022
Patient Coordinator
Lifecare Solutions
06.2011 - 05.2015
No Degree - Medical Assistant
Concorde Career College
High School Diploma -
Sweetwater High School
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