Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Vayvanh

Des Moines

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Administrative Support Assistant 1 - Child Care

Iowa Department Of Human Services
12.2024 - Current
  • Coordinated communication between clients and service providers to ensure efficient service delivery.
  • Supported data entry operations by updating databases with client information and case files.
  • Organized office supplies and maintained inventory to promote optimal operational efficiency.
  • Responded to inquiries from clients, providing information about available services and resources.
  • Collaborated with team members to improve administrative workflows and enhance service quality.
  • Developed proficiency in office software tools, contributing to streamlined administrative processes.
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Member Advocate

ClaimDOC
09.2023 - 08.2024
  • Facilitated member inquiries, ensuring timely and accurate resolutions for healthcare-related issues.
  • Educated members on benefit options, guiding them through claims processes effectively.
  • Analyzed member feedback to identify service improvements and enhance overall satisfaction.
  • Provided support during complex claims investigations, contributing to a comprehensive understanding of case details.
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
  • Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
  • Streamlined communication channels for increased efficiency in handling member inquiries and requests.
  • Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
  • Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.

Pharmacy Technician

Walgreens
07.2022 - 08.2023
  • Processed prescription orders accurately and efficiently in fast-paced environment.
  • Managed inventory levels, ensuring medication availability and compliance with safety standards.
  • Trained new pharmacy technicians on operational procedures and best practices for efficiency.
  • Collaborated with healthcare professionals to resolve prescription discrepancies effectively.
  • Monitored expiration dates on medications, reducing waste through timely disposal practices.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Full Time Associate

Aldi
10.2021 - 05.2022
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Streamlined checkout processes, enhancing customer satisfaction and reducing wait times.
  • Assisted in maintaining store cleanliness and organization to uphold brand standards.
  • Collaborated with team members to implement promotional displays, driving sales growth.
  • Resolved customer inquiries efficiently, fostering positive shopping experiences and loyalty.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Executed restocking procedures to ensure optimal shelf availability and minimize out-of-stock occurrences.
  • Collaborated with team members to maintain cleanliness and safety standards throughout the stockroom and sales floor.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and reconciled discrepancies daily.

Crew Member

Culver's Restaurant
04.2018 - 11.2020
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization of dining and kitchen areas to uphold health standards.
  • Operated point-of-sale systems, accurately handling transactions and managing cash flow.
  • Collaborated with team members to ensure timely food preparation and delivery during peak hours.
  • Trained new crew members on operational procedures, fostering a supportive learning environment.
  • Assisted in inventory management, ensuring adequate stock levels for seamless operations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

No Degree - Nursing, Business Management

Des Moines Area Community College
Ankeny, IA

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
05-2019

Skills

  • Meticulous attention to detail
  • Customer service
  • Time management
  • Resourceful
  • Workflow optimization
  • Performance improvement
  • Critical thinking
  • Administrative support
  • Quality assurance
  • Computer skills
  • Data entry
  • Professional and mature
  • Professional communication

Timeline

Administrative Support Assistant 1 - Child Care

Iowa Department Of Human Services
12.2024 - Current

Member Advocate

ClaimDOC
09.2023 - 08.2024

Pharmacy Technician

Walgreens
07.2022 - 08.2023

Full Time Associate

Aldi
10.2021 - 05.2022

Crew Member

Culver's Restaurant
04.2018 - 11.2020

No Degree - Nursing, Business Management

Des Moines Area Community College

High School Diploma -

Southeast Polk High School

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