SANDRA VELASCO

Amazon Fulfillment Center. Carteret, NJ, (August 2019- Current)

Process Assistant, Peak Season 2020

• Monitored employee productivity to provide constructive feedback and coaching.
• Staffing Problem Solvers, CDC, and IRDR counters.
• Assign workstations to over 50 associates for all count types: Simple Bin Count, Simple Record Count, and Cycle Count.
• Communicated effectively with staff at all levels regarding process updates, filled in and submitted the timely Shift Planner.
• Time coding Problem Solvers start of shift and after lunch break.
• Provide quarterly reports to the operation team with problem-solving staffing and hourly rates for ICQA PS.
• Conducted daily audits to ensure compliance with standards.
• Trained new employees on company policies, job duties, and performance expectations.
• Provided support for project initiatives related to process improvement, including SIOC TESTING, FLOOR BLITZ CLEANUP, BAND WEAVING REPLACEMENT, etc.

Tier 1 PCF associate

• Performed daily cycle counts to ensure inventory accuracy.
• Assisted with the development of standard operating procedures for ICQA processes.
• Maintained accurate records of daily inventory activities and ensured compliance with company guidelines.

ICQA Problem Solver.

• Experienced in the use of FC computer-based tools, such as FC Research, Add Inventory, Delete Inventory, Move Inventory, Flip ASINs, Sideline Work, Print Labels tools, etc.
• Conducted research into industry best practices for problem-solving approaches.
• Performed root cause analysis to identify and address ICQA problems.

Order Pick Associate.

• Verified accuracy of orders by comparing items and quantities picked to customer invoices.
• Utilized scanning equipment for picking customer orders.
• Ensured that all safety regulations were followed while performing work duties.

Order Packing Associate.

• Organized and packed merchandise according to company standards.
• Maintained a clean and orderly workstation environment.
• Utilized RF scanners and other technology to track orders.
• Followed safety procedures when handling heavy items.
• Operated automated packaging equipment as needed.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Conducted inventories on a regular basis to track stock levels.