Sandra Verbeke
Warren,MI
Summary
Professional background in financial and customer services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Private Nanny
Blackburn Family
02.2020 - Current
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Played games, worked on puzzles, and read books to young children.
- Organized different types of activities to enhance physical and intellectual development.
- Provided developmentally appropriate activities for children.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Private Nanny
Merle Family
07.2017 - 08.2019
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
Member Service Representative/Supervisor
Genisys Credit Union
08.2012 - 08.2016
- Opened customer accounts and provided deposit and withdrawal receipts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed 10+ loan applications daily. Conducted by reviewing credit reports and collecting correct documentation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Member Service Representative
Genisys Credit Union
08.2011 - 08.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers about billing, payment processing and support policies and procedures.
Branch Member Service Representative
Extra Credit Union
06.2008 - 08.2011
- Processed customers' deposits, transfers and cash withdrawals.
- Actively cross sold products and services.
- Maintained a great balancing record including cash drawer, ATM, coin machine, and CDM’s (cash dispenser machines).
- Performed a variety of account maintenance with opening new member accounts, certificate of deposit accounts (CD), updating account information, processing wire transfers, and preparing letters and statements.
- Obtained some experience with individual retirements accounts (IRA), credit reports, and loans.
- Developed great multi-tasking skills while answering telephones, greeting members, and signing members in for appointments.
Education
Associated Degree - Business Management
Macomb Community College
Warren, MI 05.2012
BBA - Finance
Walsh College of Accountancy And Business Administration
Troy, MI12.2015
Skills
- Multitasking Proficiency
- Microsoft Office
- Financial Budgeting
- Excellent Team Leadership
- Issue and Complaint Resolution
- Customer Retention Strategies
- High Level Communicator
- Customer Relations
Accomplishments
Yearly top performer in selling products, services, and loan dollars.
Certification
- Michigan Life Producer License - Current
- Securities Industry Essentials - Current
- Series 6 Investment Company and Variable Contracts Products - Current
- Macomb County Notary Public - Past
- Credit Life & Disability - Past
Timeline
Private Nanny
Blackburn Family
02.2020 - Current
Private Nanny
Merle Family
07.2017 - 08.2019
Member Service Representative/Supervisor
Genisys Credit Union
08.2012 - 08.2016
Member Service Representative
Genisys Credit Union
08.2011 - 08.2012
Branch Member Service Representative
Extra Credit Union
06.2008 - 08.2011
Associated Degree - Business Management
Macomb Community College
BBA - Finance
Walsh College of Accountancy And Business Administration
- Michigan Life Producer License - Current
- Securities Industry Essentials - Current
- Series 6 Investment Company and Variable Contracts Products - Current
- Macomb County Notary Public - Past
- Credit Life & Disability - Past
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