Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Vilanova

Philadelphia,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Certified Pharmacy Technician

Penn Medicine
Philadelphia, PA
07.2023 - Current
  • Prepared and packaged over 500 non-sterile and sterile medications daily in timely manner
  • Prepared sterile IV medications, including chemotherapy products
  • Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Proactively addressed potential conflicts or discrepancies within pharmacy team to maintain positive work environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within pharmacy.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Trained new technicians on proper procedures in IV room and OPs area

Certified Pharmacy Technician

Walgreens
King Of Prussia, PA
10.2021 - 09.2023
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Proactively addressed potential conflicts or discrepancies within pharmacy team to maintain positive work environment.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Developed systematic approach to organize medications, reducing errors and improving efficiency in workflow.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within pharmacy.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Enhanced patient care by accurately filling and dispensing prescriptions in timely manner.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded over 800 medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacy manager with daily tasks to increase efficiency in work environment

Retail Supervisor

Primark
Freehold, NJ
04.2018 - 08.2020
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within retail space.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Resolved conflicts among staff members professionally and fairly, maintaining cohesive team dynamic.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks to increase sales by 10%.

Sales Associate

Macy's
Freehold, NJ
12.2013 - 04.2018
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase, increasing sales by 10-20%.
  • Streamlined processes within store's operations by organizing merchandise layouts for easy access.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.

Intern - Department of Plant Biology and Pathology

Rutgers University
New Brunswick, NJ
05.2016 - 07.2016
  • Assisted team with gel electrophoresis, PCR, and bacterial plating
  • Interpreted several experiment results daily and recorded in lab notebook
  • Maintained lab through monitoring equipment, cleaning, and disposing of waste

Intern - Department of Plant Biology and Pathology

Rutgers University
New Brunswick, NJ
03.2009 - 06.2009
  • Conducted plant tissue cultures on turf grass samples
  • Performed flow cytometry to identify gene expression in plant cells
  • Assisted team with gel electrophoresis, PCR, bacterial plating, and primer design
  • Interpreted results daily and recorded in lab notebook for head researcher
  • Devised presentations and graphs to display results
  • Maintained lab through monitoring equipment, cleaning, and disposing of waste
  • Main focus of experiments was creation of frost resistant turf grass through DNA recombination and transformation

Education

Bachelor of Science - Biochemistry

Villanova University
Villanova, PA
05.2013

High School Diploma -

Biotechnology High School
Freehold, NJ
06.2009

Skills

  • Flow Cytometry
  • Data Analysis
  • Specimen Preparation
  • Electrophoresis
  • Specimen handling
  • Chromatography
  • Animal Dissection
  • Reagent Preparation
  • Laboratory techniques
  • Analytical Thinking
  • PCR Techniques
  • Molecular Biology Techniques
  • Multitasking
  • Adaptability
  • Teamwork and Collaboration

Timeline

Certified Pharmacy Technician

Penn Medicine
07.2023 - Current

Certified Pharmacy Technician

Walgreens
10.2021 - 09.2023

Retail Supervisor

Primark
04.2018 - 08.2020

Intern - Department of Plant Biology and Pathology

Rutgers University
05.2016 - 07.2016

Sales Associate

Macy's
12.2013 - 04.2018

Intern - Department of Plant Biology and Pathology

Rutgers University
03.2009 - 06.2009

Bachelor of Science - Biochemistry

Villanova University

High School Diploma -

Biotechnology High School

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Sandra Vilanova