Sandra Villalobos
Compton,USA
Summary
A seasoned hospitality leader, adept in team management and inventory control, I elevated guest satisfaction and operational efficiency as a manager. With a flair for conflict resolution and a proven track record in enhancing service quality, my expertise aligns with key industry demands, achieving significant improvements in team performance and customer service excellence. Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Red Lobster
Lakewood, USA
01.2022 - 01.2025
- Dynamic and results-oriented hospitality professional with over five years of experience at Red Lobster, progressing from server and bartender roles to Front Manager and Bar Service Manager.
- Skilled in team leadership, customer service excellence, and bar operations.
- Certified in food safety and responsible beverage service, with a proven track record of driving efficiency and guest satisfaction.
Server
Red Lobster
Long Beach, USA
09.2019 - 01.2025
- Place orders, answer questions about the menu and food, sales the restaurant's food and drinks, process payment, communicate orders with the kitchen staff, seats customers, and helps with customer service and cleaning
Server
BENNIHANA
Downey, USA
10.2019 - 11.2021
- Place orders, answers questions about the menu and food, sells the restaurant's food and drinks, process payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning
Server Team Lead
Marie Callender's
02.2017 - 10.2018
- Job Description: To provide excellent customer service and checked on guests to ensure satisfaction with each food course and beverages
- Earned shift leads and certified trainer opportunities based on performance
- Request and record customer orders, compute bills and process payment using POS system
- Cleaned and organized eating service, and kitchen areas
Manager
Taco Bell
01.2015 - 01.2017
- Job Description: Assisted clients into checking out, handling money, providing excellent customer service, making a great amount of sales that met my goals, verifying order status, signing in vendors and ordering fill rate
- Responsible for providing outstanding quality and efficient service and support to clients and customers through the daily management of a team to motivating, recognizing and rewarding, coaching, counseling, my team
Manager
jack in the box
01.2012 - 01.2013
- Job Description: Assisted clients into checking out, handling money, providing excellent customer service, making a great amount of sales that met my goals, verifying order status, signing in vendors and ordering fill rate
- Responsible for providing outstanding quality and efficient service and support to clients and customers through the daily management of a team to motivating, recognizing and rewarding, coaching, counseling, my team
Cashier/cooking
Fat burger
01.2008 - 01.2009
- Job Description: Taking orders, cooking, cleaning prepping
Customer Service Representative/Assistant Manager
Resale shop
01.2007 - 01.2008
- Job Description: Entering data, calling customers, handling money drops, assisting with responsibilities, management of sales as well as opening and closing of the shop
Inventory Specialist/taker
RGIS
01.2006 - 01.2008
- Job Description: Scanning and counting merchandise accurately as well as keeping at a fast pace
Server/Bartender | Front Manager | Bar Service Manager
Red Lobster
- Supervised daily front-of-house operations, including bar and service teams, ensuring smooth and efficient guest experiences
- Trained, mentored, and managed a team of servers and bartenders, improving service quality and performance
- Monitored inventory, managed ordering, and optimized bar profitability by reducing waste and increasing upselling techniques
- Implemented health, safety, and sanitation standards, maintaining compliance with local and corporate guidelines
- Delivered exceptional customer service, resulting in consistent positive guest feedback and repeat business
Education
High School Diploma -
Educational Training
04-2022
Skills
- Leadership and team management
- Bartending and mixology expertise
- Conflict resolution and customer relations
- Inventory management and cost control
- Safety and compliance adherence
- Shift Management
- Serving Experience
- Restaurant Experience
- Assistant Manager Experience
- Problem-solving
- Store operations oversight
- Employee supervision and motivation
- Shift scheduling
- Training and mentoring
- Accurate cash handling
- Team development
- Product merchandising
- Inventory control
- Sales promotions
- Employee terminations
- Team leadership
Certification
- Food Handler’s Certificate
- RBS (Responsible Beverage Service) Certificate
- ServSafe Certification
Timeline
Store Manager
Red Lobster
01.2022 - 01.2025
Server
BENNIHANA
10.2019 - 11.2021
Server
Red Lobster
09.2019 - 01.2025
Server Team Lead
Marie Callender's
02.2017 - 10.2018
Manager
Taco Bell
01.2015 - 01.2017
Manager
jack in the box
01.2012 - 01.2013
Cashier/cooking
Fat burger
01.2008 - 01.2009
Customer Service Representative/Assistant Manager
Resale shop
01.2007 - 01.2008
Inventory Specialist/taker
RGIS
01.2006 - 01.2008
Server/Bartender | Front Manager | Bar Service Manager
Red Lobster
High School Diploma -
Educational Training
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