Sandra Vivera
Doha
Summary
Experienced Supervisor leading team members to achieve on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Flight Purser
Qatar Airways
DOHA, QATAR
12.2011 - Current
- Conducted routine inspections to check quality and compliance with established specifications.
- Created and enforced detailed organization processes to increase quality and service standards.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted regular reviews of operations and identified areas for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
Cabin Crew Member
JET airways
11.2009 - 12.2011
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Used excellent customer service skills in addressing passengers' needs.
Customer Service Associate
HSBC
06.2008 - 10.2009
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - History
Annamalai University
INDIASkills
- Conflict Resolution Techniques
- Crew Development
- Safety and Security Procedures
- Medical Equipment
- Service Delivery
- Staff Supervision
- Wine Recommendation
- Customer Satisfaction
- Team-Building Exercises
- Coaching and Mentorship
- Performance Monitoring
- Performance Goals
Languages
English
Native language
English
Proficient
C2
Hindi
Proficient
C2
Nepali
Proficient
C2
Bengali
Upper intermediate
B2
Timeline
Flight Purser
Qatar Airways
12.2011 - Current
Cabin Crew Member
JET airways
11.2009 - 12.2011
Customer Service Associate
HSBC
06.2008 - 10.2009
Bachelor of Arts - History
Annamalai University
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