Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Voelker

Crystal Lake ,IL

Summary

Detail-oriented Surgery Scheduler and healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.

Overview

19
19
years of professional experience

Work History

Surgery Scheduler

Midwest Center for Woman's Healthcare
Elgin , IL
05/31/23 - Current
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Monitored and updated patient records in the electronic medical record system.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
  • Processed payments from patients for surgical services rendered.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Verified accuracy of billing information prior to submitting claims.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Worked with operating facilities to schedule procedures on behalf of 5 OB/GYNE surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Surgery Scheduler

Advocate Sherman Hospital
Elgin, IL
11.2021 - 05.2024
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Worked with operating facilities to schedule procedures on behalf of all surgeons.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Located scheduling barriers and implemented appropriate solutions.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Pre-Admission Testing

Advocate Sherman Hospital
Elgin, IL
06.2009 - 11.2021
  • Performed initial patient assessment for pre-admission visits and gathered pertinent medical information.
  • Assisted in obtaining lab work, x-rays, and other diagnostic tests prior to admission.
  • Provided education to patients and families regarding the upcoming hospital visit.
  • Maintained accurate documentation of patient health histories in electronic medical records system.
  • Reviewed patient charts for accuracy and completeness of data before admitting into hospital.
  • Actively participated in team meetings to discuss current cases and develop strategies for improving quality of care provided.
  • Scheduled appointments for pre-admission visits with potential new patients according to availability of resources at the facility.
  • Followed up with referring physician offices regarding paperwork required for admission process in a timely manner.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Facilitated communication between primary care providers and specialists in order obtain necessary information about a patient's past medical history prior to admission.

Facilities Coordinator/Assistant Office Manager

Hospice of Northeastern Illinois
Barrington, IL
07.2005 - 06.2009
  • Managed all facility-related invoices and vendor contracts.
  • Researched new products or services that could improve the efficiency of the facility.
  • Maintained accurate records of inventory, supplies, and expenses related to facilities management.
  • Assisted with the setup of meeting spaces for events or conferences held at the facility.
  • Ordered necessary supplies for the upkeep of the facility.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Established relationships with local contractors to facilitate quick response times when repairs were needed.
  • Performed daily inspections of facility grounds to ensure safety and cleanliness standards were met.
  • Coordinated with vendors for repairs or replacements of any damaged equipment.
  • Ensured that all facilities are secure by locking doors after business hours.
  • Responded promptly to customer inquiries via phone or email.
  • Maintained a calendar of events, meetings, conferences, appointments.
  • Scheduled job interviews with potential candidates upon request.
  • Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
  • Resolved issues in a timely manner while maintaining excellent customer service standards.
  • Ordered office furniture as required for new employees or additional space needs.
  • Updated contact lists on a regular basis with relevant information about customers and clients.
  • Coordinated special events such as conferences or workshops.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Received and routed incoming calls and correspondence to promote timely communication.

Education

Associate of Applied Science - Medical Assistant

Wilbur Wright Jr College
Chicago, IL
05-1996

Skills

  • Insurance pre-certifications
  • Insurance Verification
  • Maintaining confidentiality
  • Payment Collection
  • Scheduling expertise
  • Checking in patients
  • Pre-authorization management
  • HIPAA Compliance
  • Educating patients
  • Patient Relations
  • Verifying insurance
  • Office workflow support
  • Referral Verification
  • Medical Coding
  • Patient Scheduling
  • Documentation Review
  • Data Entry
  • Current Procedural Terminology (CPT)
  • Teamwork and Collaboration
  • Critical Thinking
  • Appointment Scheduling
  • Data Entry Software
  • Insurance Authorizations
  • Epic Systems
  • Customer Service
  • Effective Communication
  • Self Motivation
  • Attention to Detail
  • Office Management
  • Excellent Communication
  • Active Listening
  • Multitasking
  • Collaboration and Teamwork

Timeline

Surgery Scheduler

Advocate Sherman Hospital
11.2021 - 05.2024

Pre-Admission Testing

Advocate Sherman Hospital
06.2009 - 11.2021

Facilities Coordinator/Assistant Office Manager

Hospice of Northeastern Illinois
07.2005 - 06.2009

Surgery Scheduler

Midwest Center for Woman's Healthcare
05/31/23 - Current

Associate of Applied Science - Medical Assistant

Wilbur Wright Jr College

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Sandra Voelker