Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Walker

Chicago,IL

Summary

Customer-focused and detail-oriented professional transitioning from the retail industry, with a strong passion for skincare and wellness. Brings exceptional organizational, communication, and multitasking abilities, honed through years of frontline customer service experience. Proficient in scheduling, time management, and booking software, with a proven ability to create welcoming client experiences in fast-paced environments. Eager to contribute to a wellness/spa team by delivering seamless front desk operations and top-tier client support.

Overview

4
4
years of professional experience

Work History

Store Advisor

On Flagship Store
Chicago, Illinois
11.2024 - Current
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Maintained store organization and cleanliness to enhance shopping experience.
  • Facilitated inventory management and assigned store operations responsibilities
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.

Retail Consultant

Aesop
Chicago, Illinois
09.2022 - 11.2024
  • Provided personalized assistance to a diverse clientele through effective communication skills.
  • Applied problem-solving skills to tackle customer escalations through active listening, offering solutions, while fostering positive outcomes, and enhancing client relationships.
  • Utilized a consultative approach, pairing product knowledge with client needs, helping to surpass monthly sales goals by an average of 7% above target for Q1 of 2024.
  • Managed inventory levels, upkeep of visual merchandise standards, and other tasks requiring attention to detail.

Lead Front Desk Coordinator

Face Foundrie
Chicago, Illinois
10.2021 - 09.2022
  • Set appointments and answer inquiries through phone and email for new and existing clients.
  • Handled customer complaints and ensured timely resolutions to all questions, concerns, and feedback received.
  • Maintained accurate and up-to-date client records, including contact information, preferences, and booking history.
  • Supervised and trained new front desk coordinators to foster teamwork and constant improvement, while applying client feedback to improve our services.

Education

Associates in Business And Marketing -

Bluegrass Community And Technical College
Lexington, KY
01-2019

Skills

  • Guest service and assistance
  • Team building
  • Appointment scheduling
  • Client record maintenance
  • Oral and writing communication
  • Sales strategies

Languages

Spanish
Native/ Bilingual

Timeline

Store Advisor

On Flagship Store
11.2024 - Current

Retail Consultant

Aesop
09.2022 - 11.2024

Lead Front Desk Coordinator

Face Foundrie
10.2021 - 09.2022

Associates in Business And Marketing -

Bluegrass Community And Technical College

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