Sandra Walsh
Lufkin,TX
Summary
Experienced manager with a proven track record of delivering exceptional customer service in the restaurant and retail industries. Consistently surpasses goals and drives revenue growth through effective leadership strategies. Skilled in training and mentoring employees, implementing policies and procedures to ensure optimal property maintenance on a daily basis. Collaborative communicator who prioritizes relationship-building and fosters synergy to facilitate constructive change and maximize profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe’s
- Partner with specialty ASM to review departmental performance in sales, leads, details, PRO, LPP, LTR and credit in departments
- Monitor WIRE tasks to ensure timely completion
- Ensure department standards are grand opening caliber
- Lead by example in generating leads and details
- Set clear expectations, provide feedback, and celebrate wins by discussing these behaviors and results in the moment
- Support the Specialty ASM by celebrating wins in formal huddles
- Be prepared to share results, recognition, awareness, and expectations
Administrative Assistant
Quality Cutting & Breaking
Coach
Walmart
01.2014 - 01.2021
- Assisted with leading operations at a big box while supervising team members in collaboration with store manager
- Hired, trained, and coached employees to meet sales goals, maintain proper care for store, and increase efficiency to reduce operating costs
- Monitored and maintained store inventory, reviewed merchandising, and implemented promotions and policies to improve sales
- Trained and mentored staff at six different store locations to enable them to meet the goals set before them
Floor Supervisor
McDonald’s
01.2012 - 01.2013
- Delivered operational excellence and executed strategic processes to achieve sales goals for a location of a fast-food restaurant chain
- Trained and mentored staff members to promote company values and follow store policies and procedures
- Managed store appearance and merchandising to reflect company standards and encourage sales
- Maintained inventory, counting stock, and addressing discrepancies
- Resolved underperforming drive thru service times by training staff
Education
Associate of Applied Science - Business Management
Maricopa Community Colleges | Rio Salado Community College
01.2017
Skills
- Operations Management
- Staff Training & Leadership
- Inventory Management
- Market Analysis & Forecasting
- Resource Optimization
- Scheduling & Logistics
- Financial Reporting
- Communication
- Collaboration
Certification
National Registry of Food & Safety Professionals, 04/30/22
Timeline
Coach
Walmart
01.2014 - 01.2021
Floor Supervisor
McDonald’s
01.2012 - 01.2013
Department Supervisor
Lowe’s
Administrative Assistant
Quality Cutting & Breaking
Associate of Applied Science - Business Management
Maricopa Community Colleges | Rio Salado Community College
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