Sandra Wan
Summary
Resourceful Community Association Manager known for high productivity and efficient task completion. Specialize in financial management and property maintenance to ensure smooth community operations. Excel in communication, leadership, and problem-solving to manage diverse community needs effectively. Practical knowledge of property maintenance, budgeting, and contract negotiation has consistently led to improved community. Proven ability to foster positive relationships with board members, residents, vendors, and employees while ensuring compliance with association rules and regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Association Manager
The Building Group
11.2024 - Current
- Managed a portfolio of community associations.
- Coordinated board meetings to enhance communication between residents and management.
- Oversaw financial management, including budgeting and expense tracking for associations.
- Developed and enforced community rules to ensure compliance with regulations.
- Handled conflict resolution and addressed resident concerns promptly.
- Collaborated with contractors on maintenance projects to ensure timely repairs.
- Reviewed vendor contracts prior to submission for board approval.
- Conducted inspections of common areas to identify maintenance needs.
- Advised board members on best practices for effective community association management.
Community Association Manager
Rosen Management Services
11.2019 - 11.2024
- Ensured compliance with regulations while managing daily operations of community associations.
- Coordinated vendor services and maintenance schedules for community facilities.
- Oversaw budgeting processes, preparation, and expense tracking for financial management.
- Facilitated effective board meetings through agenda preparation.
- Addressed resident inquiries and disputes to maintain positive relations within the community.
- Conducted property inspections to verify adherence to maintenance standards.
- Collaborated with board of directors on financial strategies and budget development.
- Reviewed vendor contracts prior to board approval for transparency.
Office Manager
All State Movers Inc.
01.2014 - 11.2019
- Oversaw daily operations for interstate moving services, enhancing workflow efficiency.
- Coordinated moving crew schedules and logistics to meet client needs effectively.
- Supervised staff performance, ensuring timely task completion and high-quality service.
- Streamlined client communication processes to address inquiries and issues promptly.
- Maintained financial accountability through management of A/P and A/R databases.
- Trained staff on operational procedures and safety standards to mitigate risks.
- Prepared detailed move reports summarizing costs, timelines, and delivery specifics.
- Developed strategies for optimizing routes to reduce transit times.
- Trained and mentored sales team to improve performance and achieve targets.
- Collaborated with marketing to create promotional materials that support sales efforts. Optimized online presence through SEO techniques such as keyword research
- Performed sales consultations and educated clients on products and services.
Moving Coordinator/Sales
A Better Moving Solution/Best Price Moving and Storage
01.2010 - 12.2013
- Served as primary customer contact, representing company image and values.
- Generated moving bid quotes in high-volume call center with over 200 outbound calls daily.
- Maintained customer accounts in Salesforce to ensure up-to-date information.
- Processed all internet leads to maximize conversion opportunities.
- Closed sales exceeding $450,000 within first year, surpassing monthly and annual quotas.
Internet Sales Manager
Walton Chrysler Jeep on Dempster
01.2006 - 12.2009
- Directed the Internet Sales Department, boosting digital sales engagement via strategic marketing efforts.
- Maintained and updated online vehicle inventory, effectively promoting weekly specials.
- Assisted customers in selecting vehicles based on preferences and needs.
- Collaborated with finance team to streamline customer loan applications and approvals.
- Organized promotional events to enhance community brand awareness and outreach.
- Managed customer inquiries across digital channels, ensuring prompt and professional responses.
- Conducted market research on competitor vehicles to refine pricing strategies.
- Arranged test drives for potential buyers, highlighting key vehicle features.
- Utilized CRM software for tracking customer interactions and follow-up.
- Managed sales negotiations and financing options.
- Checked purchased vehicles at delivery time for damage, and completed remaining preparations.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Education
Some College (No Degree) -
Wilbur Wright College
High School -
Lane Tech High School
Skills
- Microsoft Office and Google Suite
- Salesforce and ADP
- Data analysis and financial management
- Sales expertise and operations
- Key account development
- Market analysis and competitive research
- Project negotiation and management
- Customer relationship management
- Effective communication skills
- Time management and multitasking
- Active listening and problem solving
- Vendor relationship management
- Conflict resolution strategies
- Board meeting facilitation
- Property maintenance oversight
- Budget planning and sales budgeting
- KPI tracking and performance metrics
- Team collaboration and cross-functional teamwork
- Sales forecasting and new business development
Certification
- CAM License- Community Association Manager
Timeline
Community Association Manager
The Building Group
11.2024 - Current
Community Association Manager
Rosen Management Services
11.2019 - 11.2024
Office Manager
All State Movers Inc.
01.2014 - 11.2019
Moving Coordinator/Sales
A Better Moving Solution/Best Price Moving and Storage
01.2010 - 12.2013
Internet Sales Manager
Walton Chrysler Jeep on Dempster
01.2006 - 12.2009
Some College (No Degree) -
Wilbur Wright College
High School -
Lane Tech High School
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