Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Watt

Grafton,Ohio

Summary

Proven track record in enhancing product quality and team productivity at R.R.Donnelly and Sons through meticulous attention to detail and effective communication. I had extensive experience at Restorative Home Solutions with handling customer inquiries and providing effective solutions which I use in my current position at R.R. Donnelly and Sons. I have a track record of problem-solving and conflict resolution, contributing to positive service experience.

Overview

17
17
years of professional experience

Work History

PharmaVision Operator

R.R.Donnelley and Sons
05.2013 - Current
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Coordinated with sales and marketing to understand customer demand and adjust production schedules accordingly.
  • Reduced waste by implementing more efficient scheduling system that closely matched production runs with demand.
  • Ensured compliance with industry standards by conducting internal audits and updating documentation as needed.

Customer Service Representative - Part Time

Restorative Home Solutions
03.2017 - 12.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Restaurant Manager

Steak N Shake
02.2008 - 05.2013
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

Obtained X Ray Licensing - Dental Assisting

Remington College
Cleveland, OH
09.2012

Skills

Problem-Solving

Teamwork and Collaboration

Effective Communication

Data Entry

Issue Resolution

Customer Service

Timeline

Customer Service Representative - Part Time

Restorative Home Solutions
03.2017 - 12.2022

PharmaVision Operator

R.R.Donnelley and Sons
05.2013 - Current

Restaurant Manager

Steak N Shake
02.2008 - 05.2013

Obtained X Ray Licensing - Dental Assisting

Remington College

Similar Profiles

CREATE PROFILE
Sandra Watt