Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sandra Weible

Buna

Summary

Dynamic leader with a proven track record at American Airlines, adept in team leadership and strategic planning. Excelled in enhancing operational efficiency and customer satisfaction through innovative strategies and strong communication. Skilled in floral arrangement techniques and fostering vendor relationships, significantly improving project turnaround times and quality standards.

Overview

21
21
years of professional experience

Work History

Floral Lead

Kroger
11.2022 - Current
  • Optimized workflow processes in the design studio, allowing for more efficient project completion times without compromising quality standards.
  • Established strong vendor relationships, negotiating competitive pricing for flowers and materials without sacrificing quality.
  • Implemented innovative marketing strategies to increase brand awareness and attract new clientele.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.

Customer Service Manager

American Airlines
06.2008 - 04.2021
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Operations Supervisor

StarTek
01.2004 - 06.2008
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Education

No Degree - Human Resources Development

Colorado Christian University
Denver, CO

Social Sciences

Batesville High School
Batesville, AR

Skills

  • Strong communication skills
  • Floral arrangement techniques
  • Project coordination expertise
  • Team leadership
  • Quality control standards
  • Personnel development
  • Customer support
  • Data entry
  • Call center operations
  • Goal setting
  • Strategic planning
  • Key performance indicators

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Getting involved in local advocacy groups to promote positive change in the community
  • Animal Welfare Advocacy
  • Participating in fundraising events to support local charities, schools, or community projects
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Floral Lead

Kroger
11.2022 - Current

Customer Service Manager

American Airlines
06.2008 - 04.2021

Operations Supervisor

StarTek
01.2004 - 06.2008

No Degree - Human Resources Development

Colorado Christian University

Social Sciences

Batesville High School

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Sandra Weible