Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Wesley

Matteson,IL

Summary

Highly qualified and motivated Operations Supervisor with extensive customer service. Offering over 34 yrs of comprehensive experience. Overseeing mail and duplicating department. Monitors and manages workflow with increasing demands of the clients that serve at the firm. Dependable and detail-oriented to manage multiple task and priorities. Proactive and hardworking individual focused on continuous operational improvement. Outgoing Operation Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Coordinate documentation, inventory and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use and invoicing. Expert in microsoft word and excell .

Overview

37
37
years of professional experience

Work History

Office Operations Supervisor

Seyfarth Shaw
Chicago, IL
11.1987 - Current
  • Motivated and trained employees to maximize team productivity.
  • Built strong operational teams to meet process of production demands.
  • Excluded and optimized operational responsibilities to promote seamless delivery of service.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Train employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Supervised team of 12 mail and duplicating promoting positive work environment through effective communication.
  • Active engagement and hands on assistance.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Police Records Clerk

Markham Police Department
Markham, IL
07.1985 - 10.1987
  • Assisted with typing, data entry and answering incoming calls as required.
  • Updated records with new information.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Performed daily incoming paperwork and documents and made copies before filing.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Filed Police reports
  • Answered over 50 calls daily.
  • Assisted customer with retrieving police reports.
  • Followed confidentially regulations to maintain privacy

Education

Some College (No Degree) - Communications

Southern Illinois University Carbondale/
Carbondale, IL

Certificate - Technical Support Fundamentals

Coursera
Google
02.2022

High School Diploma -

Thornwood High School
South Holland, IL
06.1981

Skills

  • Team Leadership
  • Performance Monitoring and Evaluation
  • Policy Development and Enforcement
  • Client/Vendor Relations
  • Records Organization and Management
  • Supplier Monitoring
  • Problem Solving
  • Time Management
  • Xerox Machine
  • Cannon Machine
  • Pitney Bowes Mail Machine
  • Department Oversight
  • Problem Anticipation and Resolution

Timeline

Office Operations Supervisor

Seyfarth Shaw
11.1987 - Current

Police Records Clerk

Markham Police Department
07.1985 - 10.1987

Some College (No Degree) - Communications

Southern Illinois University Carbondale/

Certificate - Technical Support Fundamentals

Coursera

High School Diploma -

Thornwood High School
Sandra Wesley