Sandra Wheatley

Bardstown,KY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

years of professional experience

Work History

Office Coordinator

Kentucky Psychiatry

05.2022 - Current

Interacted with customers by phone, email or in-person to provide information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained office supplies inventory by checking stock and ordering new supplies.
Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Delivered clerical support by handling range of routine and special requirements.
Oversaw technical, operational, clerical and customer service support activities.
Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Trained new employees on administrative procedures, company policies and performance standards.
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Routed correspondence to facilitate timely communication between team members, customers and vendors.
Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Organized company meetings and scheduling for [Number]-employee team.
Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Increased team productivity by reorganizing office supplies and protocols.
Assisted with project planning by estimating labor, materials and schedule demands.
Managed 6-employees and providers office, supervising workers and enhancing productivity and efficiency.

Patient Access Representative

University Of Louisville

11.2020 - 05.2022

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Followed document protocols to safeguard confidentiality of patient records.
Helped address client complaints through timely corrective actions and appropriate referrals.

Medical Receptionist

Markert Family Practice

02.2019 - 03.2020

Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of callers per day.
Responded to correspondence from insurance companies to verify patient's coverage.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Completed and filed financial documentation for accounting purposes.
Answered phone calls and messages for 5 -physician Family medical facility, scheduling appointments, and handling patient inquiries.

Education

Associate of Applied Science - Medical Assistant

Brown Mackie College

Louisville, KY

06.2013

Skills

Customer Service & Empathy: Welcoming patients, handling complaints, and providing assistance with a professional, compassionate attitude
Communication: Clear verbal and written skills for interacting with patients and medical staff
Organization & Multitasking: Managing simultaneous tasks like answering phones, checking in patients, and scheduling
Attention to Detail: Ensuring accurate patient data entry and scheduling

Timeline