Sandra Wheeler

* Assisted in taking daily calls and part orders from customers

• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Streamlined office processes by implementing efficient filing systems and organizational techniques.
• Customer service on phone and walk-in customers
• Receive and imput parts orders daily.
• Daily Invoicing

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Payroll
• Employee Insurance
• Purchasing of parts and supplies

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Addressed and remedied all patient or team member issues.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
• Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Consulted with healthcare professionals on business decisions.
• Assisted with regulatory issues such as compliance.
• Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
• Developed close working relationships with front office and back office staff.
• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Created organized filing system to manage department documents.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Negotiated and executed contracts on behalf of department.

• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Collected payments from patients

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of cattle
• Directed dispatching, routing, and tracking for all units
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Ran payroll
• Registration Renewls on Tractos/Trailers
• Improved dispatch system efficiency with implementation of new scheduling software.
• Managed customer accounts and invoicing.
• Processed new hire paperwork and documents.
• Maintained confidentiality of employee records and payroll information.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.
• Established a well-organized filing system for maintaining all payroll-related documents securely.
• Improved employee satisfaction with efficient resolution of payroll discrepancies.
• Reduced payroll processing errors, conducting detailed checks before final submission.
• Provided training to new payroll clerks, sharing best practices and system knowledge.
• Completed payroll accurately and timely to meet employee expectations.
• Processed manual checks for employees in accordance with company policies.
• Coordinated resolution of payroll discrepancies.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Facilitated smooth collaboration between departments through clear communication channels.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Generated reports to track deliveries and maintain proper records and documentation.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Answered phone calls and responded to customer emails.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Tracked and monitored vehicle performance and maintenance.
• Monitored flow of paperwork and directed information to appropriate departments.
• Improved dispatch system efficiency with implementation of new scheduling software.