Sandra Wiafe
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Intern/Shadow
The Community Hospital-New Ashongman
Accra, Ghana
06.2024 - 08.2024
- Company Overview: Accra, Ghana
- Exposure to healthcare disparities and challenges in resource-constrained settings sparked interest in global health initiatives
- Engaged in healthcare outreach efforts to underserved communities
- Motivated to address health inequities and improve healthcare access on a global scale
- Conducted outreach programs to diverse tribal communities
- Promoted diversity and inclusion in healthcare delivery and community engagement efforts
- Gained understanding of the significance of efficient coordination and communication among healthcare teams
- Learned effective communication, empathy, and involving patients in decision-making
- Observed clinical expertise, diagnostic acumen, and compassionate patient interaction
- Developed technical skills and understanding of holistic patient care
- Actively participated in various aspects of healthcare delivery, including patient intake, physical examinations, and administering treatments under supervision
Member
KFT Ministry Boame Helping Hands Charity
Darien, CT
01.2018 - 08.2023
- Spearheaded and managed a charity healthcare project in Ghana, focusing on infrastructure development
- Led initiatives to construct 20 modern toilets and sanitary facilities in rural communities to improve sanitation and hygiene
- Raised awareness about the Boame Hand's mission through community outreach programs, fundraising campaigns, and media engagement
- Directed planning, budgeting, and execution of multiple school construction projects, delivering access to education for underprivileged children
Pediatric Cardiology Administrator
Robert Half
Darien, CT
07.2021 - 12.2021
- Company Overview: Darien, Darien
- Scheduled appointment times to match patient requirements and physician availability.
- Executed proper management of patient health documentation, aligning with HIPAA compliance standards.
- Bridged connections between medical staff and patients.
- Confirm coverage details as per insurance policies.
- Facilitated outreach to patients regarding missed scheduling commitments.
- Aid in enhancing administrative workflows.
COVID Vaccine Admin Support Associate
Community Health Center, Inc.
Middletown, CT
03.2021 - 07.2021
- Company Overview: Middletown, CT
- Tracked post-visit requirements and coordinated follow-up appointments.
- Facilitated efficient management of COVID testing appointments.
- Ensured a smooth and efficient process by overseeing patient check-ins.
- Communicated follow-up actions such as quarantine requirements in accordance with test outcomes.
- Contributed to maintaining sanitary conditions in the test space.
Department Secretary
Combating Child Sexual Abuse
Princeton, NJ
04.2016 - 06.2019
- Company Overview: Ghana
- Served as an advocate by contributing educational resources to prevent child sexual abuse in Ghana
- Visited Ghana to oversee programs and educate young girls on risk factors, effects, and prevention of sexual abuse
- Raised 20 thousand dollars for local hospitals and worked alongside physicians to help with recovery of sexually abused teenagers
After School Supervisor
I AM Rare Academy Stillman Elementary School
Plainfield, NJ
11.2018 - 04.2019
- Empowered elementary school girls on abstinence, financial literacy, education, and community service.
- Assembled initiatives that instructed young women in self-care, maintaining motivation, and achieving life aspirations.
Clinical Observer
Robert Wood Johnson Hospital
New Brunswick, NJ
06.2018 - 04.2019
- Company Overview: New Brunswick, NJ
- Volunteered in an immersive 350 hours of shadowing experience with an OBGYN doctor, obtaining first hand exposure to medical practices and patient care
- Attained a comprehensive understanding of women's reproductive health, pregnancy management, including diagnosis and treatment of gynecological conditions
- Cultivated crucial communication and interpersonal abilities by engaging with patients and families, providing vital support and information
- Devised awareness into ethical dilemmas within medical sector, with a focus on matters pertaining to women's healthcare and reproductive freedoms
Intern
Alpha Medical Center
Accra, Ghana
12.2017 - 01.2018
- Company Overview: Accra, Ghana
- Observed newborns come to life and observed various stages of labor, as well as postpartum care and newborn assessments
- Acquired knowledge to interpret diagnostic tests, such as ultrasounds and laboratory reports, to facilitate in patient diagnosis and treatment planning
- Guided in patient consultations, taking medical histories, and executing physical examinations, while maintaining strict patient confidentiality
- Aided the OBGYN doctor in various medical procedures, including prenatal check-ups, gynecological examinations, and surgical interventions
AVID Mentor
Woodrow Wilson Elementary School
New Brunswick, NJ
01.2016 - 05.2016
- Supported in enhancing AVID students' academic strength by ensuring policies and guidelines were followed by all students
- Trained students for the NJ PARK Exam by solving academic problems and responding to questions accurately
Education
Master of Biomedical Sciences -
Geisinger Commonwealth School of Medicine
Scranton, PA08.2024
Post Baccalaureate Premedical Certificate -
Elms College
Chicopee, Massachusetts05.2020
Bachelor of Science - Public Health
Rutgers University
New-Brunswick, NJ05.2019
Timeline
Intern/Shadow
The Community Hospital-New Ashongman
06.2024 - 08.2024
Pediatric Cardiology Administrator
Robert Half
07.2021 - 12.2021
COVID Vaccine Admin Support Associate
Community Health Center, Inc.
03.2021 - 07.2021
After School Supervisor
I AM Rare Academy Stillman Elementary School
11.2018 - 04.2019
Clinical Observer
Robert Wood Johnson Hospital
06.2018 - 04.2019
Member
KFT Ministry Boame Helping Hands Charity
01.2018 - 08.2023
Intern
Alpha Medical Center
12.2017 - 01.2018
Department Secretary
Combating Child Sexual Abuse
04.2016 - 06.2019
AVID Mentor
Woodrow Wilson Elementary School
01.2016 - 05.2016
Master of Biomedical Sciences -
Geisinger Commonwealth School of Medicine
Post Baccalaureate Premedical Certificate -
Elms College
Bachelor of Science - Public Health
Rutgers University
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