Sandra Wicke
Grand Haven,MI
Summary
Administrative Support with years of Customer Service focused work and cash handling experience. Comfortable with Ceridian, Odyssey, Cloud9, Dayforce and ADP programs, also technically proficient in Microsoft Word/Office/Excel along with general office equipment. Experienced in fast paced environments demanding; strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals of all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively while paying attention to quality.
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
21
21
years of professional experience
Work History
Scheduling Coordinator
Lakeshore Orthodontics / Smile Doctors
05.2018 - 12.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
RECEPTIONIST
PORT CITY GROUP
04.2014 - 02.2018
- Greet customers and direct them to the proper contact
- Answer a multi-lined phone, data entry of daily attendance, corrective actions, and log vacation request
- Assemble, distribute and tracked reviews as needed, plus many other office duties in support of the Human Resource team
- Also helped organized large company gatherings, picnics and Christmas parties
BANK TELLER1
COMMUNITY SHORES BANK
05.2010 - 03.2014
- Knowledgeable with policies and procedures, Importance of daily balancing and drawer maintenance, Vault and ATM balancing procedures, excellent customer service with cross-selling of products and services, increasing in cross-selling products
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
MACHINE OPERATOR
MORREN PLASTIC MOLDING INC.
09.2003 - 02.2009
- Customer service representative, phone operator, Plastic injection machine operator, quality inspector, packaging parts, load and unloading shipments
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Education
High School Diploma -
REED CITY HIGH SCHOOL
Reed City, MI06.1989
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Teamwork and collaboration
- Attention to detail
- Office administration
- Skilled in [software]
- Telephone etiquette
- Patient scheduling
Timeline
Scheduling Coordinator
Lakeshore Orthodontics / Smile Doctors
05.2018 - 12.2024
RECEPTIONIST
PORT CITY GROUP
04.2014 - 02.2018
BANK TELLER1
COMMUNITY SHORES BANK
05.2010 - 03.2014
MACHINE OPERATOR
MORREN PLASTIC MOLDING INC.
09.2003 - 02.2009
High School Diploma -
REED CITY HIGH SCHOOL
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