Sandra Wilcox

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
• Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
• Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
• Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Organized spaces, materials and catering support for internal and client-focused meetings.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Reduced food waste significantly by implementing proper portion control and storage techniques.

• Collaborated with kitchen staff to ensure seamless service during peak dining hours.
• Safeguarded diner health with strict adherence to food safety guidelines and sanitation protocols.
• Upheld professional demeanor under pressure, maintaining calmness during high-stress situations within the kitchen environment.
• Demonstrated adaptability, effectively handling last-minute menu changes or special requests from diners.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality food items.
• Increased speed of order fulfillment without sacrificing quality through effective multitasking abilities during busy periods.
• Maintained a clean and organized pantry area, ensuring a safe and sanitary work environment.
• Contributed to the restaurant''s reputation for exceptional food quality through meticulous attention to detail in presentation.
• Developed strong teamwork skills while collaborating with diverse kitchen staff members on various projects and tasks.
• Worked job for my externship for culinary school.

Daily set up and preparation. Food and inventory control,e peditor, customer service and quality control. Daily closee, cleaning and sanitation. Cook. This position was at Platt College was to work my externship.