Sandra Wilk
Mesa,Arizona
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
35
35
years of professional experience
Work History
Assessor Clerk 1
Maricopa County Assessor's Office
Phoenix , AZ
2019.09 - 2024.03
- Provide quality clerical support through data entry, document management, email correspondence and working with the operation of office equipment.
- Interact with customers by phone, email or in-person to provide information.
- Promote customer loyalty and consistent friendly service and knowledgeable assistance.
- Produce high-quality documents, spreadsheets and presentations for internal needs.
- Create reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Customer Service Associate
ADOT- MVD
Mesa , Arizona
2001.08 - 2019.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained and certified employees to be proficient in conducting Motor Cycle Skills tests to individuals wishing to add the endorsement to their drivers license.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Childcare Worker
Happy Hearts Daycare
Mesa , Arizona
1999.02 - 2000.10
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play and instruction
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Distributed food, napkins and beverages in preparation for snack time
- Kept areas clean, organized and stocked and sanitized surfaces and toys
Assistant Manager
Einsteins Bros Bagels
Glendale , AZ
1997.03 - 1998.01
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Created employee schedules to align coverage with forecasted demands
- Developed organizational structure to outline and direct rules, roles and responsibilities
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored team members to enhance professional development and accountability in workplace
Assistant Manager
Java The Hut Coffee Shop
Glendale , AZ
1996.02 - 1997.05
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Video Department Manager
Mega Foods Grocery Store
Phoenix , AZ
1994.11 - 1997.04
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Associate
Walmart
Various , AZ
1989.03 - 1994.11
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
No Degree - General Atudies
Glendale Community College
Glendale, AZNo Degree - Nursing
Pima Community College
Tucson, AZNo Degree - Nursing
Central Arizona College
Coolidge, AZHigh School Diploma -
Casa Grande Union High School
Casa Grande, AZ06.1989
Skills
- Schedule Management
- Record Sorting and Filing
- Mail Processing
- Medical Procedure Coding Software
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Office
- Data Entry and 10-Key
- Confidential Data Protection
- Email Correspondence
Timeline
Assessor Clerk 1
Maricopa County Assessor's Office
2019.09 - 2024.03
Customer Service Associate
ADOT- MVD
2001.08 - 2019.09
Childcare Worker
Happy Hearts Daycare
1999.02 - 2000.10
Assistant Manager
Einsteins Bros Bagels
1997.03 - 1998.01
Assistant Manager
Java The Hut Coffee Shop
1996.02 - 1997.05
Video Department Manager
Mega Foods Grocery Store
1994.11 - 1997.04
Retail Sales Associate
Walmart
1989.03 - 1994.11
No Degree - General Atudies
Glendale Community College
No Degree - Nursing
Pima Community College
No Degree - Nursing
Central Arizona College
High School Diploma -
Casa Grande Union High School
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