Sandra Williams
Henderson,NV
Summary
Proven Dispatcher Office Assistant at MV Transportation Inc., adept in route planning and prioritization, enhanced fleet efficiency by optimizing routing and managing emergency dispatches. Demonstrated strong problem-solving abilities and attention to detail, significantly improving communication and coordination. Skilled in administrative support, including recordkeeping and training, contributing to continuous improvement initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Assistant
Mv Transportation Inc.
08.2007 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Advised regarding delays and special circumstances.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Played key role in crisis management situations by coordinating effective and timely dispatch solutions.
- Managed detailed logs of dispatch activities to support continuous improvement initiatives.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
Education
High School Diploma -
Bastrop High
Bastrop, LASkills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
- Multi-line phone proficiency
- Strong Problem Solver
- Administrative Support
- Filing and data archiving
- Attention to Detail
- Documentation and Recordkeeping
- Problem-Solving
Timeline
Dispatcher Office Assistant
Mv Transportation Inc.
08.2007 - Current
High School Diploma -
Bastrop High